Customer Service Sales

Maria Lowenthal

**** ********* **. *** **, La Mesa, CA 91942

954-***-****- ************@*****.***

OBJECTIVE

To work in a hotel where I can use the best of my knowledge and

experience to create excellent customer service, and have the potential

to grow within the company.

EDUCATION

Hospitality and Tourism Management Emphasis: Hotel Operations and

Management

San Diego State University Expected Graduation:

December 2012

WORK EXPERIENCE

Hyatt Regency Mission Bay May 2012 -

September 2012

Server

. Helped increase sales by 20 percent compared to the previous summer.

. Assisted guests' needs in pool restaurant as well as outside at the

pool deck.

Hilton San Diego Bay front January

2011 - July 2011 Rooms Division Internship

. Experienced all Front Office operations (Trained at the Front Desk,

PBX, Concierge, Bell Person, Door Person, and shadowed Managers.)

. Learned the House Keeping department, worked as a House Keeping

Inspector.

New River Pizza

March 2007- June 2008

Cashier/Cook

. Assisted costumers and took orders at restaurant and over the phone,

also in charge of cashiers

. Prepared sandwiches and salads

. Helped kitchen and pizza station with food preparations

The Art Institute of Fort Lauderdale January

2008 - June 2008

Introduction to Baking Tutor / Teacher's Assistant

. Mastered the basics of baking

. Demonstrated and guided students through baking and pastry class

Chef's Palette Restaurant The Art Institute of Fort Lauderdale

April 2007 - July 2007

Cook

. Prepared a variety of dishes for the restaurant's customers

. Performed in different areas of the kitchen

. Catered events at the restaurant

SKILLS AND ACCOMPLISHMENTS

. Food Handlers Card Certified

. Red Cross First Aid/CPR Certified

. Languages: Spanish as a native language and English as a second

language.

. Best Teen Chef Competition: Regional second place winner, South

Florida, April 2007

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