Customer Service Quality Control

Jaime M. Morales

*** ******** **. *********, ** *9011

Telephone: 702-***-**** E-mail Address: *************@*****.***

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OBJECTIVE

Obtain a position that will allow me to utilize and advance my skills and knowledge to provide the best service to the company and its customers.

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HIGHLIGHT OF QUALIFICATIONS

TROUBLESHOOTING ORGANIZATIONAL SKILLS SELF-MOTIVATED

CUSTOMER SERVICE ATTENTION TO DETAIL COMMUNICATION

• Loyal, trustworthy, hardworking achiever possessing knowledge of common concepts, practices and procedures in HVACR with the ability to troubleshoot related equipment.

• Eighteen years experience in the screen printing industry with knowledge of Hopkins Manual, ATMA, M&R Eclipse Clamshell, M&R Patriot Long Stroke presses, Direct to Garment T-Jet and SWF Embroidery Machine.

• Customer service oriented with exceptional communication skills, attention to detail and unwavering commitment to excellence.

• Skilled at learning new concepts quickly and working well under pressure.

EDUCATION

2011 Diploma in Heating & Air Conditioning Technology, 410A & EPA 608 Universal Certification

Quality Technical Training Center, Las Vegas, Nevada

1994 High School Diploma

Green Valley High School, Henderson, Nevada

WORK EXPERIENCE

2012-Present Valleys Best Garage Door Company, Las Vegas, Nevada

-Garage Door Technician (Part-time)

• Service, repair and installation of garage doors.

2012-Present Teamsters, Local 631, Las Vegas, Nevada

-Extra Board (Part-time)

• Fabricated/Installed and dismantled exhibits, modular displays and custom booths at conventions, trade shows and special events.

• Material and freight handling.

• Carpet installation and removal.

1998-2011 Suburban Graphics, Las Vegas, Nevada

-Screen Printer

• Set-up, breakdown and complete work orders on M&R Eclipse Clamshell and M&R Patriot Long Stroke presses.

• Enhanced shop operations by prioritizing tasks to successfully complete all jobs on time.

• Color matching and color mixing experience.

• Preformed preventative maintenance on presses, coating unit, exposing unit and squeegee sharpener.

• Screen experience: exposing, reclaiming, coating and stretching.

• Quality Control.

• Train and assist new and current employees.

• Recognized and received the “Employee of the Year Award.”

• Proudly received an engraved plaque honoring my commitment promoting my 10 years of service.

2005-2010 Desert Rat Imaging, Henderson, Nevada

-Owner/Operator

• Sales, purchasing, billing, printing, packaging and deliveries.

• Set-up, breakdown and garment printing on Hopkins manual 4 in 4 and 6 in 4 presses.

• Set-up, pre-treat and print on garments using Direct to Garment T-Jet machine.

• Embroider polo shirts, button up shirts, hoodies, hats and backpacks using SWF embroidering machine.

• Preventative maintenance on all equipment.

2005-2008 International Alliance of Theatrical Stage Employees, Local 720, Las Vegas, Nevada

-Stagehand Technician (Part-time)

• Fabricated/Installed and dismantled exhibits, modular displays and custom booths at conventions, trade shows and special events.

• Material and freight handling.

1994-1998 Sunkist Graphics, Henderson, Nevada

-Evening Supervisor/Screen Printer

• Supervised evening employees to assure the completion of scheduled work orders.

• Machine set-up, breakdown, complete work orders and equipment maintenance on ATMA presses.

• Screen printing, color mixing and color matching experience.

• Screen experience: exposing, reclaiming, coating and stretching.

• Quality Control.

• Lamination experience.

• Glazing (glass cutting).

• Shipping and Receiving.

• Sandblasting and Etching.

1994-1994 Blockbuster Video, Henderson, Nevada

-Customer Service Representative

• Face to face contact with customers.

• Check-in and Check-out of videos.

• Take orders for purchase.

• Answer questions about products and pricing.

• Listen to complaints or concerns the customer might have.

• Stock shelves.

• Cash register experience.

1992-1994 Coyote’s Café and Cantina, Henderson, Nevada

-Porter

• Remove used dishes from tables.

• Clean and set-up tables.

• Stock waiter stations and freezer.

• Wash dirty dishes.

• Clean dining room, restrooms and kitchen.

• Assist all waiters with food orders.

• Help cooks on the food line.

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