Training Manager

JEAN ALEXANDER

**** * ******* ***** • Fayetteville AR 72701

Willing to Relocate at Applicant’s Expense

Home: 479/443-7556 Cell: 479/644-5637

A RARE GEM

Knowledgeable in details of Operations AND possesses communication skills to share information throughout the organization. Positive attitude and fun!

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WORKING MANAGEMENT PROFESSIONAL:

Training, Operations, Compliance, Retail Banking, Call Center, Software Technology

• Successful management abilities encompassing sales and customer service, proper use of technology, and staff motivation resulting in increased efficiencies and profits.

• Effective group presentations and one on one consultation with those in positions from Trainees to Presidents and CEOs.

• Creative in development of materials including PowerPoint, learning aids, policy/procedure manuals, and measurement tools.

E-learning ۰ Presentations ۰ Compliance ۰ Conversions ۰ Acquisitions

Webinars ۰ Accountability ۰ Audit Requirements ۰ Project Manager

Training ۰ In-Store Banking ۰ Funds Availability ۰ Security ۰ Staff Schedules

PowerPoint ۰ Excel ۰ Word

PROFESSIONAL EXPERIENCE

SIGNATURE BANK OF ARKANSAS • Fayetteville, AR • 2005-2009

SVP Training Manager

• Developed Training Program and continuing education of staff for successful start up bank.

• Trained staff on software systems, regulations, and sales and service. Prepared employees of bank acquisition for software conversion.

• Instrumental in set up of online training system; maintained quarterly assignments and reports to ensure bank adhered to compliance training requirements.

• Initiated webinar capabilities for training and meetings saving travel expenses and time.

• Participated on Management Automation Committee making software/vendor decisions.

HARLEYSVILLE NATIONAL CORPORATION • Harleysville, PA • 2002-2003

AVP Call Center Assistant Manager

• Coached twenty Customer Service Representatives servicing three different banks.

• Lowered call abandonment rate from 15% to 8%.

• Significantly improved the success rate of meeting departmental sales goals from 40% to 100%.

ABINGTON SAVINGS BANK • Abington, MA • 2000-2001

VP Regional Manager

• Managed activity of thirteen Traditional and In-Store branches.

• Developed sales training, including in-aisle sales and cross selling of all products and services, resulting in an increase of core deposit balances by 16.3% in 2001.

• Promoted to Regional Manager from In-Store Branch Manager.

Additional Experience:

Fiserv Trainer/Customer Service Representative

Bank Printing/Supplies Sales

Operations Manager

New Accounts Representative

Teller Trainer/Teller

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