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Human Resources Manager

Cabot, AR, 72023
August 24, 2012

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James Swaim

** ****** *****, *****, ******** ****3 e-mail: Home: 501-***-****


Profile: Highly skilled Management Professional with a proven record of accomplishments in Human Resources Administration, Operations Management, training and safety. Talent for innovative and creative approaches for managing, developing, and motivating employees. Experienced in OSHA, EPA, DOT, EEOC, AAP, ISO 9001-2000, TS16949, Recruiting, Training and Development, Diversity Management, Union Avoidance, Grievance Resolution, Workmen's Compensation, Benefits Administration, 401k, S125, Salary Administration, Lean Manufacturing and Risk Management.


• Experience: Human Resources Generalist and Human Resources Manager. Operations Management Experience. 9001-2000 QMS Manager.

• Industry knowledge: Experience in state of the art Distribution facilities, Manufacturing and Food Processing

• Compliance: Experience in federal/state labor laws, immigration law, unemployment compensation, safety and health administration as well as OSHA, EEOC, FSLA and OFCCP

• Employee Relations: Experience in Union Avoidance and Industrial Employee Relations, balancing the company’s best interests with the employees’ needs to achieve business goals, implementing best management practices to maintain high morale, mediation and dispute resolution

• Training/Organizational Development: Experience in needs assessment, course development, new hire training/on-boarding, staff development and training

• Technical Proficiencies: Experience with MS Office, Web-Based Recruiting (BrassRing), HRIS (SAP and PeopleSoft), KRONOS, HR Policy, Process and System Design

• Vendor Relationships: Experience in expense control, vendor relations and negotiations

• Recruiting: Experience in exempt and non-exempt level sourcing, selection, on-boarding, orientation

• Retention: Experience in retention strategy analysis, workforce surveys, development and implementation of employee retention programs

• Executive Coaching: Experience in coaching senior management to develop and communicate new strategy for continuous improvement and organizational effectiveness

• Quality Management ISO 9001-2000, TS16949: Experience in Quality Management Systems

Career Accomplishments

Training and Development: Directed, developed, and personally delivered a variety of training and development programs that were essential in maintaining and enhancing operational performance.

• Developed and implemented overall company training programs.

• Created company training department and recruited training staff.

• Developed and conducted training in order to instruct managers, supervisors in management skills.

• Instrumental in developing management skills training classes at local community college.

• Developed and directed orientation training programs, Spanish and English training.

• Made improvements in orientation training programs and on-the-job training programs that had a positive impact on reducing employee turnover.

• Conducted training needs assessments and developed training curriculums which included Federal and State regulatory training, Safety Training, EEOC training and labor law training.

Employment: Highly successful in all aspects of recruiting, assessment and selection.

• Created and implemented company recruitment and selection procedures.

• Designed and implemented hourly and collegiate recruiting plan including the development of internship programs.

• Evaluated applicants' qualifications, arranging for preliminary indoctrination and training for newly hired employees according to policy formulated.

• Directed and coordinated the activities of staff workers concerned with developing sources of qualified applicants.

• Analyzed statistical data and other reports concerning all aspects of employment function.

• Developed and utilized creative methods of recruitment such as Employee Referral Bonus, TV, Radio, Internet, Job Fairs and University Campus Recruiting.

• Highly successful at recruiting all levels of employees such as management, professionals, technicians, office/clerical and production personnel.

Employee Relations: Instrumental in creating, improving and maintaining positive employer/ employee relations and employee morale in Union-Free environments.

• Developed team member surveys and presented to staff to assist managers in action planning and union avoidance programs.

• Reorganized Training Department and made improvements in orientation training program.

• Managed team member grievance program.

• Trained managers and supervisors in union avoidance practices.

• Reduced plant turn over from 120% to 20% in a two-year time frame by implementing front line supervisor training and retention programs.

• Instrumental in developing management skills training classes at local community college.

Health and Safety: Instrumental in creating behavior based safety programs that had a positive impact on company’s safety record.

• Instrumental in developing the plant ergonomic program and establishing an ergonomic committee.

• Conducted safety inspections, identified violations and made corrections.

• Made major improvements in company’s Safety Department by creating new positions and recruiting competent managers.

• Lead safety committee and trained front line supervisors in behavior based safety.

• Developed and implemented safety incentive programs.

• Administered workmen's compensation program and reduced workmen’s compensation insurance modifier from over 3.0 to .80.

• District number one in nation in Safety Cost per Call for last three years.

Compensation and Reward Systems: Successful history of developing creative pay programs to enhance productivity, efficiency, staffing and morale.

• Designed bonus and incentive plans.

• Developed alternate shift scheduling bonus programs.

• Performed salary and grade administration.

Quality Management ISO 9001-2000: Successfully implemented ISO 9001-2000 and maintained certification.

• District ISO Management Representative

• Certified ISO Lead Internal Auditor

Professional Experience

Stant USA Pine Bluff, AR

Human Resources Manager 01/11 – Present

Manage Human Resources Department to support a tier 1 manufacturing facility that produces OEM and After-Market motor vehicle closure caps and thermostats.

• Up grading HR support to plant

• Recruitment: recruiting critical key talent

• Reducing turnover by staff training and development

• Training/Development: creating job specific training and improving new hire on boarding

• Employee Relations: developing employee recognition programs, handle employee grievances, handle policy violations and investigations

• Producing reports on HR data for staff

• Safety: creating safety programs for plant

Welspun Tubular, LLC Little Rock, AR

Human Resources Manager 04/09 – 06/10

Managed Human Resources Department to support a start-up heavy steel multi national manufacturing facility that produces large diameter steel SAW pipe for the Oil and Gas industry.

• Up graded HR support to plant

• Recruitment: from123 to 650 employees, developed closer working relationship with staffing firm providing temporary workers and required staffing firm to provide on site manager and clerk, developed partnerships with UALR Engineering School, ITT, Pulaski Vo-tech to provide interns and candidates for hire

• Turnover reduced to 19%

• Training/Development: created training facility and started staff development and worker training programs

• Employee relations: developed employee recognition programs, handled employee grievances, handled policy violations and investigations

• Benefits, negotiated zero increase in benefit cost for 2010

• Timekeeping/Payroll, instituted Kronos time keeping system

• Produced reports on HR data for staff

Sears Holding Company (Sears Home Services) Little Rock, Arkansas

District Operations Manager 12/02-04/09

Promoted to District Operations Manager. Direct all retail and repair functions of multi-state District. Managed 200 associates. Managed District financials and inventory. ISO 9001-2000 Management Representative. Responsible for District’s Quality Management System. Lead ISO Auditor. District Compliance Manager. Rated number five in the Company for Operations Management. Rated number 3 in company for District Operations Manager metrics.

• District Metrics: Produced District metric reports for staff

• ISO: Audited District’s ISO process, trained auditors, trained staff and workers in ISO process

• Directed management of Parts and Service stores

• District budget responsibility

• Federal and State Compliance management

District Human Resources Manager (Sears Home Services)

Managed all aspects of Human Resources and Safety for a multi-state District encompassing a five-state area. Human Resources Generalist.

• Recruitment: Manager, Service Technicians, Store Staff and Warehouse Staff

• Up grade HR department performance

• HR/Safety compliance: (District rated number one in division for safety), developed safety culture and safety award programs

• Employee relations, developed employee recognition programs, handled employee grievances, handled policy violations and investigations

• Training/Development: Directed compliance with Company training and development process. Administered training to District employees.

Pro HR+ (Out of Business) Little Rock, Arkansas

Human Resources & Safety Manager 02/02-11/02

Professional Employer Organization. Provided Human Resources and Safety services to company's clients. Human Resources and Safety consulting. Manage Human Resources, Safety, Payroll and Sales departments.

PeopleWorks (Out of Business) Little Rock, Arkansas

Human Resources/Safety Account Manager 11/99-12/01

Professional Employer Organization. Provided Human Resources, Safety consulting and support to 127 clients in multi-state locations.

PEO Experience (Professional Employer Organization):

Both PeopleWorks and ProHR + were Professional Employer Organizations. I have in-depth experience in providing HR, Safety, Labor Law, Immigration Law compliance to PEO clients. PEO contracts with an employer to take over co-employer responsibilities and services such as:

• Human Resources:

HR guidance and support to the Employer

Writing Company handbooks and policies


• Compliance

Safety compliance and audits

Labor Law compliance and audits

Immigration compliance and audits

• Salary administration and payroll

• Workers Compensation insurance coverage and administration

Tyson Foods, Incorporated Sedalia, MO

Complex Human Resources Manager 04/98-11/99

Managed Human Resources Department, Safety Department, Nursing Department, and Training Department for a 2,000 team member food processing facility.

• Upgraded performance of HR department

• Develop Plant HR Manager’s skills

• Recruitment: Enhanced recruitment by use of career fairs, staffing firms, employee rewards

• Training/Development: Hired Training Manager, partnered with local Community College to develop training programs, secured State and Federal funds for training

• Safety: Hired Safety Manager and Safety Supervisor, improved safety performance and safety culture of plant, experienced “wall-to-wall” OSHA inspection and passed inspection

• Employee relations: developed employee recognition programs, handled employee grievances, handled policy violations and investigations

Quality Foods, Incorporated Little Rock, AR

Human Resources Manager 05/92-04/98

Managed all aspects of Human Resources, Safety, and Training for an 800 employee regional food distributor operating in four states.

• Up grade performance of HR department

• Recruitment: Managers, Supervisors, Delivery Drivers, Sales and Warehouse Staff by utilizing Career Fairs, Radio and TV

• Reduced turnover to 10%

• Safety: Created safety culture by training and safety reward programs

• Training/Development: Hired bilingual trainer, developed training for on-boarding new employees, staff development and Spanish/English courses

• Wrote employee handbook and company policies

• Employee relations: developed employee recognition programs, handled employee grievances, handled policy violations and investigations

Education: University of Arkansas at Little Rock Little Rock, AR

Bachelor Degree, Psychology

Professional Affiliation: SHRM

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