Customer Service Rep
Resume:
John Whitenack II
St. Petersburg, FL 33714
************@*****.***
Work Experience
Personal Caretaker
**/****-******* ***** **********, FL
Bathed, dressed and maintained patient environment
Transported Patient to all Doctor, Hospital and Therapy appointments
General care and clean up of patient before and after all treatments
Supervised exercise and followed up prescribed physical therapy
Monitored ingestion of prescribed medication, prepared nutrient supplements and meals
United States Army
7/2008-5/2010 Cannoneer/Driver – Field Artillery
Garrison deployment South Korea
Trained and proficient in all field artillery areas
Fidelity National Information Services, Inc, Saint Petersburg, Florida
2/2007 – 5/2007 Exceptions Rep II - Deconversion Desk
Processed new inquiry requests by fax and cases from deconversion queue using MIDAS system
Processed requests for charge backs, sales drafts, statements and incoming reports (Base II Log)
Maintained fraud rejection correction reports and utilized VROL and CSIS systems
11/2005 - 2/2007 Phone Dispute Rep
Initiated phone disputes using MIDAS system, placed callbacks to cardholders and issuers, and manually entered disputes outside of MIDAS.
Assisted IPC department with faxing, scanning, indexing, fax indexing, mailing letters, and daily blocked account reports.
Assisted the Exceptions department with bankruptcy documents, printed cases from the deconversion queue, closed open disputes that have been resolved, and worked the daily fraud rejection correction report.
10/2004 - 11/2005 VIP Customer Service Rep
Authorized credit limit increases and other fee management requests using internal database containing guidelines set by financial institutions.
Assisted financial institutions and card holders in obtaining emergency replacement cards, card re-issuing, and adding users.
Completed special projects including pending tasks and cam alerts.
Obtained thorough knowledge and experience using web services, check-free, EFT, Spectrum, TSYS, b2k, and E-Funds systems
7/2004 - 10/2004 General Customer Service Rep
Assisted card holders with card activation and lost stolen reporting.
Provided info to card holders re: statements, balance, available credit, authorizations, payment information, and referral to financial institution when necessary.
Assisted issuers with re-issuing of cards to members.
Became proficient using Service View, Pass-Thru, TBSS, and TBSM systems.
SOS Technologies, Seminole, Florida
2/2002 - 7/2004 Customer Service Associate
Provided assistance to new and existing customers, logged incoming calls for service
Faxed, mailed, and completed office tasks as needed.
Employee Backgrounds, Tampa, Florida
1/1998 - 9/2001 Customer Service Rep
Assisted customers with new account setup, serviced existing accounts
Provided background and criminal checks for clients.
Education
07/2008 – 12/2008 United States Army Ft. Sill, OK
Completed Basic Training
Completed A.I.T. for mos13B – Field Artillery
APG for my AIT platoon
Completed several college courses while stationed overseas
9/2001 - 2/2002 Earle C. Clements Job Corps Center, Morganfield, KY
Computer Repair Technician Skill Completion
Member of the Behavioral Management Counsel
Dorm Wing-Leader
East Campus Representative
References available upon request
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