Customer Service Administrative Assistant

**** ******* **. ******* ** *****

646-***-****/**********@*****.***

Objective: To secure a position with a well establish organization with a stable environment that will lead a lasting relationship.

Work Experience:

Modell’s Sporting Goods Corporate office: New York NY Jan 2011 -Present

Human Resource Coordinator/Customer Service Representative/Switchboard Operator

Assistant in customer service department

Management of accounts for all MVP account holders.

Handle customer complaints for return of merchandise and or exchange

Handle Special orders for customers through the website and vendors within the tri-state area

Management of Employee records.

Scheduling appointments and interviews

Modell’s Sporting Goods Store: New York, NY June 2009-Jan 2011

Bookkeeper for store

Handling of all store paperwork, including morning bank deposit and all return/exchange/stock receipts

Part-time Sales Associate

Assisting with employee relations

GM- Nicholas *****-********@*****.***

South East Bronx Neighborhood Centers: Bronx NY May 2005 -June 2009

Administrative Assistant:

Answer incoming calls

Send out faxes and emails for staff

Meet and greet customers

Sort and handle incoming and outgoing mail

Maintain up keeping of lobby

Supervisor Annette Rivera -646-***-****

Victoria Secret : New York NY Nov 2008- Jan 2009

Sales Associate

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Maintain an awareness of all promotions and advertisements.

Assist in floor moves, merchandising, display maintenance, and housekeeping

Assist in processing and replenishing merchandise and monitoring floor stock.

Aid customers in locating merchandise.

Communicate customer requests to management.

Assist in completing price changes within the department.

Participate in year-end inventory and cycle counts.

Assist in ringing up sales at registers and/or bagging merchandise.

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Education-Teaneck High School-“2001”

High School Diploma

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