Customer Service Quality

Extensive background in Program Management including implementation of Quality Systems, Supplier Quality, Plant startups and improvements as well as low and high volume manufacturing operations. Various Management responsibilities include Lean staffing to support staff of over 300 people.

Manufacturing experience includes:

Punch Press, Injection Molding, Stamping, Plating, Zinc Die Casting, SMT Printed Circuit Board Assembly, Tool & Die, Milling, Component Assembly, Inspection & Test, Paint Matching, Rubber Extrusion.

A diverse Manufacturing & Quality Management professional with experience in Automotive, Electronics, Oil & Gas and PCB Fabrication industries.

Professional Experience

IFS, Tyler, Texas

Manufacture of skid and tank fabrication for Oil & Gas Industry

QA/QC Manager (Nov 2011 / July 2012)

Responsibilities included maintaining ASME, CWI, & ISO9001 certifications.

Received additional ASME Certification (“S” Stamp) for fabrication

Improvements to the overall Quality as related to procedures, documented processes (Pro Write).

Established and submitted welding procedures for all new fabrication projects.

Interaction with customers, source inspectors, suppliers and all team members

Baker Hughes Inc, Houston, Texas

Baker Hughes Incorporated is the world leader in the Oil & Gas Industry

Manufacturing Engineer (Jan 2011 / Nov 2011)

Responsible for implementation and design of returnable pallets and packing

Innovative pallet design is the first in oil and gas industry resulting in a $4 Million savings

Team member of Kaizen /Lean events for mfg processes

Out source of gauge calibration for Mexico and US mfg sites

Optimize opportunities for turn key processes with supply base

Maintain key critical supplier audits for mfg

Implement dock to stock program for supplier materials

Quality Supervisor / SQE(Dec 2006 / Dec 2010)

Responsible for entire supply base of drill bit manufacturing world wide

Supported facilities in Ireland, Venezuela, Germany, China, and US

Introduced “Best Practices” to supply base

Conducted training classes for Corrective Action (External & Internal)

Integrated costs downs in excess of $2 M

Launched new product line for 35 suppliers on time w/ cost improvements

Maintained supplier audits to API / ISO / Mil standards

Assist additional Baker facilities with ISO certification

Lead Auditor certified for ISO & TS16949

Black Belt Certified

Core member of Global Quality Supply Chain implementation

Green imitative with cost savings in excess of $800, 000 in three months

Improvement of SAP system for incoming inspection reduction

Draxelmaier, Duncan, South Carolina

A Tier One supplier for automotive, manufacture of high end interiors

Supplier Quality Engineer / Program Manager (Oct 2005/Dec 2006)

Responsible for the supply base for the launch of GM SRX program

Development of new suppliers following TS16949 standard

Resolution of international supplier issues related to Quality, Mfg

Cost savings of over $1.5M related to mfg processes

Program was completed to schedule/ expenditures

Team received the JD Powers of Excellence for interiors

Trico Products, Matamoros, Mexico

Trico is multibillion dollar manufacturing company of integrated wiper systems servicing the automotive industry worldwide.

Director of Quality (Feb 2002 / Sept 2004)

Responsible for the entire Quality organization of Matamoros facility, including customer service to 93 Automotive/ Truck Assembly Plants worldwide

Black Belt certification with project savings of $1M

Support staff of 300 people, plant employment of 3000 people working 24/7

Responsible for relocation of 2600 part numbers to outside suppliers due to closing of (2) sister plants. Overseas locations completed in 3 months, app. $20M of components redirected.

Successful launch of new product line (motor assembly) to 3 major customers

Reorganized staff for maximum support internal and external efficiency

Customer PPM’s reduced to single digits

Multiple improvements, including quality, mfg, cost savings and delivery

Maintained TS16949 certification

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