Customer Service Six Sigma

Ola Ogunde, CSSBB

E-mail: ********@*****.***

**** ***** **. *** ** Drexel Hill |PA| 19026

Cell:267-***-****

Education:

Arcadia University, Glenside, PA

Bachelor of Art HealthCare Administration May 2012, 3.5 GPA

Delaware County Community College, Media, PA

Sciences For Health Professionals, May 2010, 3.0 GPA

Experience:

Fox Chase Cancer Center Philadelphia PA

Quality Management Program Assistant (Volunteer) June 2011 – Present

• Working with the quality management director towards the Malcolm Baldrige Application

• Generates result benchmark from past Baldrige winners

• Medication reconciliation audits - I check patients charts to make sure care givers are in compliance with proper documentation

• Knowledge of JAHCO’s FMEA process requirement

• Attends form committee meetings for soarian migration

• Project leader – Working on reducing the catheter related urinary tract infection (UTI) rates, applying the six sigma methodology

Devereux Whitlock Center, Berwyn PA

Overnight Supervisor, August 2008- Present

• Direct the daily operation of assigned residential facility(s) to assure quality services that meet the therapeutic, social, emotional, health, and safety needs of the individuals, in accordance with Devereux Philosophy of Care, established Center Procedures, Standards of Conduct, Best Practices, and regulatory requirements.

• Collaborated with Center Leadership to oversee the residential program to ensure individuals are safe, healthy, and living in a clean environment.

Direct Support Staff October 2004- August 2008

• Implemented and monitored treatment of assigned caseload

• Conducted psychosocial skills groups and led recreational groups and activities.

• Reported clients’ activities in progress note.

Lastlink Corporation, Drexel Hill, PA

Procurement Manager, February 2007-2011

• International Business Consultant, I consult for local businesses looking to do business abroad.

• Import and Export services

• Outside sale experience

• Procurement services, assisted foreign companies with their procurement needs from the United State.

Institute on Disabilities, Temple University, Philadelphia, PA

Customer Rep. April 2003 – August 04

• Data entry, Kept record of how many times clients borrowed equipment

• Customer service, I contacted clients about when to pick up or return their borrowed equipment.

Certification and personal developmental highlights

• Certified Six Sigma Black Belt May 2012

• Malcolm Baldrige Award Examiner (Keystone Alliance for performance excellence)

• First Aid, CPR, Med Certification

• Safe and Positive Approaches to restraints

• Suicide Prevention

• HIPAA Certification

• C ++ Programming Class

Activities:

President, Arcadia University HealthCare Administration Student Society (AUHASS) 2011- 2012

Member, American College of HealthCare Executives, (ACHE) 2010- Present

Member, Project Management Institute. 2011-Present

Member, Arcadia University Student Consultancy group. 2010- Present

Scout leader, Boys scout. 1999-Present

Reference:

Will be provided upon request.

Contact this candidate