Administrative Assistant Customer Service

J. ALEXANDRA VEAL

●Phone 773-***-**** ● **** E. 67th Place, Chicago IL 60637 ● Email: **********@*****.***

CAREER SUMMARY

Seeking a rewarding position in the Scientific/Clinical Science industry while merging into a worldwide focused organization that will purposefully utilize my qualifications while offering several opportunities to enrich my personal and professional goals.

KEY SKILLS

• Motivated and ambitious with excellent leadership, organizational, oral, written communication, interpersonal, analytical, and problem resolution skills.

• Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies.

• Ability to communicate and build effectively relationships with a diverse audience.

• Knowledge of study protocols, Federal Regulations, Good Clinical Practices (GCP), ICH /ISO Guidelines and Standard Operating Procedures (SOP) and guidance documents.

• Excellent work ethic, strong commitment to quality care and a proven desire for achievement and continued professional growth.

• Strong knowledge of Windows 2007, Word, Excel, Spreadsheet, Outlook, Electronic mail and Internet.

EXPERIENCE

Roosevelt University- Chicago, IL

Department of Biological and Chemical Science Graduate Research Associate 9/2009-6/2011

• Assisted research project head in meeting the objective of the project successfully.

• Performed all study start up, study maintenance and study close research activities.

• Conducted analytical experiments and tests accurately and safely, as per the protocol.

• Performed query resolution in a timely manner through literary and network searches.

• Reviewed essential documents and compiled research data for accuracy, completeness and consistency.

• Charted data for further analysis.

• Prepared and presented research data to Research and Improvement Committee.

Key Results

• Nominated and awarded the International Center for Professional Development, Scientist Mentoring and Diversity Program Scholarship 2011. 1 of 2.

Sponsorship: Baxter Laboratory and Johnson and Johnson Pharmaceuticals (Jansen Pharmaceutical Inc.)

• Awarded the Graduate Summer Research Grant 2010

Roosevelt University - Chicago, IL

Office of Admissions

Administrative Assistant 9/2008-8/2011

• Handled incoming and outgoing correspondence.

• Scheduled meetings maintained and updated student information for all employees using company’s database (Outlook).

• Escorted visitors to staff members' offices, along with provided hospitality service arrangement.

• Composed and distributed inter-departmental memorandums ensuring timely delivery and receipt of important information while maintaining confidentiality.

• Provided and clarified the institutions internal processing to the candidate students/parents.

• Answered administrative queries either by direct conversation, by telephone or by email (IM).

• Assisted in overall recruitment and retention of students both on and off campus.

Key Results:

• Earned “outstanding” ratings on annual reviews for all three years. Recognized for high-quality work, organizational strengths and exceptional administrative/customer service.

• Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.

Jackson Park Hospital and Medical Center -Chicago, IL

Departments of Family/ Geriatric Medicine

Medical Assistant/ Phlebotomist 9/1999-6/2001

• CMA Admin duties included: workers compensation injury forms, insurance claims coding (CPT and ICD 9) and drug screen report prep.

• Collected co-pays from patients and process through insurance procedures.

• Maintained the efficiency of the health care services provided in the facility: greeted patients, scheduled and maintain doctor appointment schedules.

• Triaged patients and take their histories, vital signs, administered laboratory tests: urinalysis and drug test, and, phlebotomy duties: draw blood, inoculate and vaccinate patients.

• Filled out requisitions for patient specimens.

• As directed by physician: prepared medications, administered medications and treatments and refills.

• Advised patients and families on health care including health promotion, disease, illness and accident prevention.

American Red Cross (Blood Services) - Chicago, IL

Department of Blood Services

Health Administrative Assistant 9/2000-6/2002- Internship

• Provided support to Directors and Managers.

• Served as a Donor Recruitment site representative and volunteer for on-site visits.

• Managed time effectively in order to fulfill requirement to meet all time lines, in submission of administrative documents.

• Worked with director and staff providing computer support as needed.

• Wrote, filed, copied, faxed and collated all correspondence to appropriate donor sites.

• Maintained chart orders and controlled location of charts without guides.

• Coordinated the distribution of communications to all sites including potential donor sites (e.g. questionnaires, newsletters, mass mailings, etc.)

• Prepared Federal Express, DHL and UPS packages and shipping labels. Tracked delivery of packages to confirm their receipt.

Key Results:

•Praised by supervisor for excellent performance as interim office manager during her absence.

•Resolved months of backlogged work, restored order and organization to processes/records in disarray, corrected invoicing and journal entry errors that had previously been missed.

EDUCATION

Roosevelt University, Chicago, IL 4/2011

Masters of Applied Science in Biotechnology/Biology

Concentration: Medical Science Minor: Chemical Science (Chemistry)

• G.P.A. 3.5/4.0

Robert Morris University, Chicago, IL

Bachelor Degree Healthcare Management 2/2002 Concentration: Healthcare Mgmt. / Admin. Minor: Medical Assisting- CMA (2000-2005)

• G.P. A. 3.0/4.0

REFERENCES AVAILABLE UPON REQUEST

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