Project Management
Resume:
Arkaprovo Chakrabarty
IBM
Email : *********@*******.***, Mobile : 919*********
Experience Summary
Senior Learning Specialist/Business Analyst (for IBM, Europe) having around 8 years’ experience in Project Management, Team Management, Business and Statistical Analysis, Business Documentation, and Software Development. Received best employee recognition/awards for two consecutive years at IBM since 2009 and rated among the top contributor and employee role model.
Expertise in process optimization, database designing, writing technical documents such as technical proposals, user manuals. Have experience in implementing full SDLC projects. I am proficient in developing / coordinating training programs. Have experience in conducting enterprise-wide training programs with consistent 100% participant satisfaction.
Technology
Software/Tools Used Languages Worked Operating Systems
Brio/Hyperion, Cognos, DB2, Visual Basic, VBA, Oracle 8i, RMC, CCRC, Microsoft Office, MS VSS, MS Project 2003, Adobe Photoshop, Dream weaver, Developer 2K, SharePoint 2007. PL/SQL, ASP, VB script, JavaScript, XML, HTML, C++, JAVA Microsoft Windows XP, Microsoft Windows 2000, Microsoft Windows 98, Microsoft Windows NTh, Windows 2000 Server
Qualifications
Degree Institute/University Major and Specialization Percentage
Masters in Business Administration Institute of Engineering and Management Systems & HR 75%
Bachelors in Information Technology MAHE, Karnataka IT 75%
Training / Certification
Program Organized by Dates
Certification in ITIL IBM Nov 2011
Cambridge Certified Security Associate Cambridge Intercontinental University Nov 2011
Lean Six Sigma Certified IBM Aug 2011
Cognos Basic to Advanced IBM Apr09-Feb11
Mentoring IBM Mar 2010
Analytics IBM Jan 2010
Business Analysis IBM Mar 2009
Quantitative Process Management IBM Jan 2009
Decision Making IBM Mar 2008
Customer Care with Empathy IIM Aug 2007
Business Intelligence NIIT Jul 2007
Proposal Writing and Business Development Tata Consultancy Services Jan 2007
Software Usability Testing Tata Consultancy Services Jun 2006
Knowledge Management Tata Consultancy Services Mar 2006
Revenue Storm – Go To Market Strategies Tata Consultancy Services Jun 2006
5 Secrets to Effective Technical Writing Tata Consultancy Services Feb 2006
Project / Assignments
Project Business Analysis and Improvement Plans
Customer IBM, GBS
Period Nov08 to Sep11 / Sep11 to Present
Position Measurement Analyst / Sr. Analyst
Responsibilities I am responsible for deploying skill usage evaluation and creating reports in connection to the assessment of L&K services including education delivery, methods and tools, Knowledge Management, trend analysis and Benchmarking. Interacting with senior stakeholders, I inform judgment and manage expectations. I am maintaining European Data Privacy processes and provide insight towards privacy compliance. I am managing a resource for deploying the post-education satisfaction evaluation processes and also have mentoring responsibilities.
Business Analysis and Performance Management Reporting covering education deployment and learning intelligence across Europe, the Middle East and Africa; with worldwide community management responsibilities. I also have experience in managing small projects and defining measurement strategies in the areas of Knowledge Management (KM, KS) and Methods & Tools (M&T, PM).
Solution Environment Brio/Hyperion Intelligent Explorer, Cognos, Data Warehouse / DB2, Lotus Notes Designer, Learning Intelligence, Microsoft Office, Win XP.
Project Measurements and Reporting
Customer IBM, GBS
Period Feb08 to Oct08
Position Measurements and Reporting Analyst
Responsibilities o Manage survey response data and prepare reports. Distribute summary participant satisfaction reports to education delivery team leads.
o Prepare monthly, quarterly and annual management reports and analysis, summarizing education performance at the Geo/IOT and Region/IMT levels and distribute to L&K leadership.
o Provide support to users in interpreting reports. Manage ad hoc queries from the stakeholders. Ensure reports are being reviewed according to the L&K Global Education Assessment Strategy.
o Configure the IBM Learning Management System and Web Survey Wizard tool to automatically deploy surveys, based on requests from the Education Team and ACTeams.
o Manage Course Evaluation Database to deploy Level 3 and Level 4 surveys.
o Query IBM Learning Intelligence reporting tools to review reports and prepare adhoc report design.
o Provide training and support to L&K education delivery personnel in the use of IBM Learning Intelligence reporting tools and Web Survey Wizard.
o Design customized Lotus Notes surveys for deployment via the L&K Course Evaluation Database and WSW.
o Support surveys for usage and quality of other L&K services such as methods, tools, knowledge sharing, and benchmarking using the L&K Course Evaluation Database in the same fashion as described for education related surveys above.
Solution Environment Brio, Web Survey Wizard, Learning Intelligence, Microsoft Office, Windows XP
Project Methods and Tools
Customer IBM, GBS
Period Dec07 to Feb08
Position Tools Specialist
Responsibilities o Process cleanup
o Process monitoring
o Quality testing
o Process integration and verification
o Tools implementation and testing
o Validation and verification of processes
Solution Environment Rational Method Composer, Clear Case, MS Office, Adobe Photoshop, Windows XP
Project Global Net for Nortel
Customer Nortel Networks, USA
Period Jun07 to Aug07
Position Usability Expert
Responsibilities o Testing website/web-application efficiency and throughput
o Fixing usability issues
o Working closely with the design team on GUI and text-related aspects of the interactive system and websites developed by the client
o Verifying the website against the standards defined by Nortel Networks
o Providing GUI-related feedback to the project team
o Negotiating with the client to prioritise the opened defects
o Maintaining website versions
o Removing unwanted styles from the web pages
o Communicating the website design updates to the onsite project team and getting the approvals for the same
Solution Environment SharePoint 2007, GIMP, Visual Studio, Oracle, Windows XP/ Windows Server
Project
Process Improvement Plan
Customer TCS-Internal
Period Jul05 to Nov07
Position Process Analyst
Responsibilities o Providing guidance to stakeholders on devising effective and efficient approaches to achieve the project objectives
o Identifying and resolving issues
o Managing the risks involved
o Liaising with other project areas to coordinate interdependencies and resolve issues
o Liaising with various business units to gather requirements and resolve issues
o Improving business processes
o Analyzing, mapping processes and data
o Developing high quality documentation
o Reporting the status of opened issues to the Top Management
o Contributing to enterprise architecture development from a business needs point of view
Solution Environment Visual Basic, MS Visual Studio, MS Access, MS-VSS (for version control), Excel & Word 2003, Windows XP Professional
Project Management Information System
Customer TCS-Internal
Period Jul05 to Nov07
Position System Administrator
Responsibilities o Checking application and database log for warning and error messages
o Running server backups and applying operating system updates and configuration changes
o Adding, removing, or updating user account information, resetting passwords, etc.
o Answering technical queries and troubleshooting
o Ensuring database security and documenting the configuration of the system
o Tuning system performance to keeping the network up and running
o Updating and maintaining database design
o Reporting to the Top Management on group-wide metrics
Solution Environment Visual Basic, MS Visual Studio, MS Access & Excel 2003, MS-VSS (for source code control), Windows XP Professional
Project An Innovation (Patented by TCS)
Customer TCS-Internal
Period Jul05 to Nov07
Position Module Developer, Writer and Tester
Responsibilities o Developing security module for the software
o Removing unwanted code
o Writing the specifications document for the interactive system
o Working closely with the design team on GUI and text-related aspects of the software
o Involvement in the branding of the proprietary software
o Creating marketing material and website content for the proprietary software
o Creating installation manuals and end-user online help
o Creating information development assets like templates, guidelines and checklists
o Performance testing, implementation and maintenance.
Solution Environment Visual Basic, MS Visual Studio, MS Office 2003, MS-VSS (for source code control), Windows XP Professional
Project Coal Billing System
Customer Coal India Limited
Period Jun04 to Nov04
Position Senior Developer, Writer and Tester
Responsibilities o Leading a team of two developers to deliver software suite to the client
o Interacting with the client to negotiate on the requirement specifications
o Planning development approach and validation.
o Defining mode of delivery and validation with the PMO
o Estimating and scheduling of work
o Defining work flow within the technical writing team
o Migrating the existing software from Oracle 7 to Oracle 8i
o Enhancing the performance of the billing system
o Removing unwanted code
o Writing the specifications document
o Working closely with the design team on GUI and text-related aspects of the software
o Involvement in the branding of the proprietary software
o Editing and developing technical documents such as user manuals, installation manuals, training manuals, SRS
o Ensuring documentation control through regular peer reviews
o Regular status reviews and team meetings
o Software testing and installation
Solution Environment Developer 2K, MS Visual Studio, Oracle 7 and 8i, MS Office 2000, MS-VSS (for source code control), Windows NT
Key Competencies & Skills
Skill Proficiency (E0 to E5)
Reporting Accuracy E5
Data Analysis and Reporting E5
Technology Savvy E5
Project Management/Coordination E4
Process Optimization E5
Technical Writing/Editing E4
Technical Requirements Negotiation E4
Team Management E4
Strategic Conceptualization E4
Career Profile
Dates Organization Position
Sep11-Present IBM Sr. Learning Specialist
Dec07-Aug11 IBM Measurements & Reporting Analyst
Jul 2005 to Nov 2007 TATA Consultancy Services Technical Communicator
Feb 2005 to Jul 2005 Wipro Software Maintenance Associate
Jun 2004 to Nov 2004 CMC Ltd Oracle Developer and Tester
Other Relevant Details
Website http://in.linkedin.com/in/arkaprovo
Honours and Awards 1. Ranked among the top employees in IBM for two consecutive years since 2009.
2. Topped 3rd semester during graduation with 78% score.
3. Scored 99% in semester project work and topped during graduation.
4. Topped 3rd semester specialized batch during post graduation with 82% score.
5. Scored 86% during Pre-Senior General Knowledge Test held by United Nations and topped in our institute.
6. Received achievement award during International Competitions organized by The University of New South Wales
Date of Birth 05-02-1980
Nationality Indian
Address 196D/2, Picnic Garden Road, Regent Greens, Flat-2K, Block-A, Kolkata-700039.
Career Aspirations
To attain the requisite proficiency, enhance domain knowledge and excel in Management. To garner impeccable managerial skills, reinforced with the panache to consistently deliver quality work and succeed, overcoming professional predicaments.
Passport Details
Name as on passport Relationship Passport Number Date of Issue Expiry Date Place of Issue
Arkaprovo Chakrabarty Self J9598080 02-Dec-2011 01-Dec-2021 Kolkata
Country Travelled: Austria
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