Customer Service Manager

DANIELA B. RICHMOND

P.O. Box ******

Reseda, CA 91337-2108 310-***-**** ****@********-********.***

OBJECTIVE

Seeking a challenging position where my skills and years of experience can be utilized to provide comfort and peace of mind for the client.

Authorized to work in the United States and Brazil.

LANGUAGES

• English (Fluent)

• Portuguese (Native Speaker)

• Spanish (Knowledgeable)

• Italian (Basic)

WORK EXPERIENCE

HOUSEHOLD MANAGER

SOLOTOY LIVING TRUST, Santa Monica, California – Jan 1990 – July 2011

• Managed employees, responsible for schedule, payroll

• Planned travel arrangements and agenda

• Acted as a liaison between household and trustee’s office

• Coordinated investment and book keeping of accounts

• Supervised and kept records of patient’s medical appointments

• Acquired elementary health care knowledge during these years

• Planned healthy menus and grocery shopping

• Organized social gatherings and events for client

CUSTOMER SERVICE AGENT

HALLMARK AVIATION (Varig Brazilian Airlines), Los Angeles, California – Dec 2002 – Mar 2004

• Responsible for check in, passenger reception, connections and boarding, baggage service, liaison with US Immigration & Customs officers (APIS) and flight documentation.

• Received letters and awards for superior customer service from Hallmark Aviation and congratulatory letter from Varig Brazilian Airline management in Brazil. LAX granted access pursuant to background check by Department of Homeland Security.

INTERNATIONAL MANAGER’S ASSISTANT

OCCIDENTAL CHEMICAL CORPORATION, Sao Paulo, Brazil – Jan 1994 – Mar 1998

• Coordinated Import and Export Department of Chemical products for American corporation in Brazil.

• Managed employees schedule, correspondence, agenda, minutes

• Supervised import & export documents

BILINGUAL EXECUTIVE ASSISTANT

MASSEY FERGUSON – PERKINS, Sao Paulo, Brazil – Aug1986 – Jan 1990

• Responsible for Import and Export Department for heavy machinery

• Handled Pro-forma and document release of shipment containers through customs

• Supervised office responsibilities, meeting minutes and scheduling

BILINGUAL EXECUTIVE ASSISTANT

VICTORY ELECTRONICS, Sao Paulo, Brazil – Dec 1980 – Jul 1986

• Supervised Billing Department, accounts payable and receivable

• Coordinated travels arrangements

• Scheduling of meetings and employee timesheets

• Achieved excellent Customer service recognition

EXECUTIVE ASSISTANT

TVS – TV STUDIOS SILVIO SANTOS, Sao Paulo, Brazil – Dec 1977 – Nov 1980

• Coordinated media control for radio and television.

• Organized scheduling of meetings, travel arrangements and director’s agenda

• Reported media data

EDUCATION

Faculdades Metropolitanas Unidas (FMU) -Bachelor of Science, Social Work, Sao Paulo, Brazil

PROFESSIONAL SKILLS

• Proficient in MS Word, Excel, PC and MAC

• Strong leadership abilities, extremely organized, excellent at multi-tasking, detail oriented, self-starter, work well without supervision and under pressure.

• Flexible to travel.

COURSES

English Speech & Pronunciation, UCLA Extension, Los Angeles, California

Italian, Santa Monica College, Santa Monica, California

Secretary & Professional Behavior & Corporation Organization, Sao Paulo, Brazil

Commercial Documentation and Filing, Sao Paulo, Brazil

English Grammar & Literature – Cultura Inglesa, Sao Paulo, Brazil

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