IT Hardware Support
Resume:
ROBERT ILLE
**** *********** *****, *****, ***** 75075
***********@*****.***
IT HARDWARE SUPPORT/NETWORKING
Highly competent IT professional with latest Cisco credentials, training, and experience in installation, repair, troubleshooting, and maintenance within deadline-oriented environments. Adept at administering, configuring, and maintaining computer systems and large networks. Expert at evaluating and reporting metrics for projects and programs. Exemplify keen attention to details; able to delve into what the user community really needs in order to identify deficiencies and gaps, and come up with solutions for tasks on time without any immediate supervision. Quick learner; able to grasp varying concepts in a fast-changing environment and possess an intuitive understanding of technical systems, resulting in an optimal level of productivity in a short time frame in new situations.
FUNCTIONAL SKILLS
Technical Skills: Demonstrate sharp crisis management and troubleshooting skills that result in minimum “downtime” in support situations. Highly knowledgeable of hardware, operating systems, and networking concepts; along with relentless drive to deliver optimal solution, from the network level up to the application level.
Customer Service: Efficient at handling high volume of requests from customers/users; able to carefully assess and understand customer needs and expectations to provide exceptional customer experience. Patient in diffusing frustration through active listening to provide appropriate solutions. Provided basic technical support and educated customers on how to solve similar technical issues in the future.
Problem Resolution: Known for analytical abilities in figuring out problems easily; utilizing creativity and resourcefulness in overcoming challenges. Quick learner; able to process large amounts of complex information and articulately communicate in a level easily understood by the target user/customer.
RELEVANT EXPERIENCE
Customer Engineer II | NCR, Irving, TX (2007–Present)
- Leveraged training on equipment operations to efficiently perform multiple new installations of self checkouts, retail registers, servers, and network equipment.
- Continuously administer preventative maintenance to sustain customer relations.
- Quickly respond to repair ATMs in a timely manner, as the ATM financial technician.
- Administer Cisco networking support, address multiple networking calls to replace and reconfigure various devices as needed.
- Effectively resolve issues and perform repairs to deliver Halo and Telepresence Video Conferencing Equipment support; perform repair on Dell and HP servers, Lexmark printers, and multiple pieces of NCR and IBM retail equipment, including registers and self-checkouts.
- Render service to Blockbuster express Rental Kiosk Support as well as Xiotech, and Riverbend Data Management Servers
OTHER EXPERIENCE
Teller | NORTH DALLAS BANK AND TRUST TELLER, Dallas, TX (2006–2007)
Personnel Banker III/Senior Teller | FIRST CONVENIENCE BANK, Dallas, TX (2006)
Customer Service Manager | WALMART, Plano, TX (2002–2006)
Collection and Repair Personnel | PLAYER AMUSEMENTS INC., Plano, TX (2000–2001)
EDUCATION/CREDENTIALS
Associate of Applied Science in Computer Electronics Engineering (2006) - ITT Tech, Richardson, TX
CISCO CERTIFICATION: Supporting Cisco Routing and Switching Networking Devices (2012)
PROFESSIONAL TRAINING
- Multiple Training Courses: NCR ATMs; NCR and IBM retail equipment
- Lexmark Printers
- Xiotech and Riverbend Data Management Servers
- HP and Dell Servers Installation and Repair
- Polycom Halo Video Conferencing Equipment Hardware Support; Working Directly with Multiple Customers and OMC Helpdesk for Resolution of Issues
- Cisco Telepresence Video Conferencing Hardware Support
- Blockbuster Express DVD Rental Kiosks Repairs
- NCR Self Checkouts Release 3-5, IBM Self Checkouts
TECHNICAL SKILLS
Microsoft Office 2003 and 2007 (Windows); 2004 (Mac) - Windows XP, Windows 7 and Mac OSX HyperTerminal
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