Glenn M. Beyer

*** ***** ***** **

Mohnton, PA **540

(c)484-***-****

hpmog8@r.postjobfree.com

Summary

IT professional with extensive experience with private and government organizations documenting software and assisting with software development through test creation and software testing. Primarily create user manuals and online help systems for internal and external customers. Skilled in use of many software packages such as: RoboHelp, Word, Access, Excel, Visio, Power Point and various PC and web applications.

Experience

Express Scripts, Blue Bell PA August 2008 to August 2012

Contract Technical Writer

• Research and develop Quality Assurance tests for software by analyzing business requirements and coordinating between business owners and developers.

AmeriHealth Administrators, Ft. Washington PA October 2007 to May 2008

Contract Technical Writer

• Research, develop and create training manuals for several Customer Service Representative training courses

Mars Electronics Inc, West Chester PA April 2007 to September 2007

Contract Technical Writer

• Within an Agile development environment, research, develop and create an on-line Help system for a web based application.

• Research and write an installation guide for a web based application.

Penske Truck Leasing Co., Reading PA 1998 to 2006

Technical Writer

• Research, develop and write software users manuals for PC, AS/400 and web based applications.

• Create on-line Help systems for PC and web applications using RoboHelp and RoboHelp HTML.

• Develop Flash movies with RoboDemo.

• Develop software tests. Write test and training materials.

• Coordinate with end-user and developer to ensure materials are comprehensive, clear and correct.

• Establish priorities and develop delivery schedules.

Computer Sciences Corp., Ft Washington, PA 1995 to 1998

Technical Writer/Technical Leader

• Researched, developed and wrote assigned portions of the Software Users Manual and training materials for the U.S. Armys Maneuver Control System.

• Edited the manual and training materials for correctness, conciseness, consistency, and clarity.

• Transitioned the Software Users Manual to HTML format for web distribution.

• Coordinated work assignments and developed schedules.

• Developed style guidelines for materials in concert with the material users, the customer, and the developers.

• Authored and edited Computer Based Training materials using Macromedias Authorware.

Department of the Army, Bristol, PA 1991 to 1995

Staff Operations and Training Specialist

• Developed and wrote the training plans and orders for an Army Reserve Field Artillery Battalion.

• Developed and wrote Battalion Mobilization Plan.

• Interviewed, coordinated and supervised facilities management contractors.

U.S. Army Reserves, Bristol, PA 1987 to 1996

Various Positions

• Served in the Army Reserves in officer positions including Battery Commander.

• Developed and wrote training plans and orders.

• Wrote awards and evaluations.

• Reviewed submissions for direct reports.

Temple University, Philadelphia., PA 1987 to 1990

Graduate Research Assistant

• Assisted professors in all phases of economic research including literature search, theory development, data collection, statistical analysis, and report writing.

Computer Skills

• Access • Acrobat

• Dreamweaver • Excel

• Fullshot • Image Composer

• Minitab • PowerPoint

• RoboHelp • RoboDemo

• SnagIt • Subversion

• Visual Source Safe • Word

Education

• M.A. Economics, Temple University, Philadelphia, PA

• B.A. Political Science, The Citadel, Charleston, SC

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