Customer Service Quality Control

Albert J. Bradley

**** ****** **** **** • Decatur, Georgia 30034 • 678-***-****

***********@***.*** & ******.*******@*******.***

SUMMARY OF QUALIFICATIONS

Self-motivator with high energy. Provide technical support for Maintenance and Operations activities and support goals for safety, environmental, production, cost of manufacturing, and quality goals. Deliver exceptional Quality, Safety, Customer Satisfaction, Value Creation, Ethical Behavior, Productivity, and Environmental Responsibility. Provide effective use of materials and machine downtime to maintain production equipment availability and performance at satisfactory levels through the planning, scheduling, coordinating and reporting of repair activities.

PROFESSIONAL TRAINING

ISO 2000 Auditor, Quality Control, OSHA Standards, Customer Service, CPR I & II, Hazardous Waste Removal, Inventory Management, Incipient Fire Training, Confine Spaces Training

EMPLOYMENT HISTORY

Airtran Airways September 2006-Present

Equipment Room

Supervisor Transfer Point

Supervisor Bag room

• Manage the movements of Passengers baggage

• Establish and help maintain Customers Services Relationships with clients

• Manage a crew of 40 workers

FEMA June 2006-Present

Mitigation Field Operations Advisor Atlanta, Georgia

• Provide support during a residentially declared disaster

• Knowledgeable and experienced in a variety of disciplines to include building science, public education, planning, floodplain management and grants management

• Provides, analyzes and presents spatial data in the form of maps and data reports

• Provide data that supports hazard mitigation activities; coordinate data acquisition with other offices in disaster recovery

• Creates and delivers mitigation presentation and promotional materials: graphics, posters, and signage

Smurfit Stone Corporation October 1977-June 2006

Printing Supervisor Stone Mountain, Georgia

• Scheduled hourly employees to duties according to type, operation, skills, and provisions of labor contract

• Maintained appropriate logs and reports and performed other tasks as required by management

• Supervised production of customer orders as scheduled and in accordance with quality program and customer specifications

• Checked production levels and investigated production problems to ensure efficient operation

• Enforced plant safety regulations, good housekeeping practices, and all other duties as assigned

• Conducted training of the workforce as needed and ensured appropriate disciplinary actions are taken when deemed necessary

Dekalb County School System August 1997- June 2000

Substitute Teacher Decatur, Georgia

• Implemented planned program activities or work as an assistant teacher under the direction of the lead teacher

• Ensured classroom plans and activities are carried out in the absence of the Teacher

• Supervises students in classrooms, school buildings, and social-curricular activities.

• Prepared and adapted instructional material

• Supervised and participated in extra-curricular student and staff activities

MILITARY BACKGROUND/EXPERIENCE

United States Marine Corps, Camp Lejune, NC E/5 1972-1975

EDUCATION

Saint Leo College Atlanta, Georgia

Bachelors of Arts in Criminology

REFERENCE:

• Upon Request

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