Customer Service Sales
Resume:
Tiffany S. Polk
Memphis, TN 38111
Cell: 901-***-****
*******.****@*****.***
OBJECTIVE: Seeking an entry level position with an established organization that supports the development of working professionals while rewarding performance and work ethic with the opportunity for advancement.
SUMMARY OF Have established a solid employment and academic record.
QUALIFICATIONS: Have the ability to work closely with others in a customer service environment.
Offer experience in efficiently guiding projects toward cost goals and completion deadlines.
Recognized for ability to think and react in an escalated situation.
Always setting goals and cost efficiency as priorities.
EXPERIENCE: Verifications (Customer Service Call Center)
Stoneriver Pharmacy, Memphis, TN 05/2010-present
Setup new claims for Workers Compensation
Verify insurance information through the WC Carrier or Employer
Collect debit for unpaid claims
Verify over 135 claims a week
Cross train on posting checks/bills into the company accounts
Collections on low dollar amount Workers Compensation claims
Call Management Services (Customer Service Call Center)
Sitel United Health Care Group, Bartlett, TN 09/2009-01/2010
Enrolled new members into the Part D Prescription Plan
Send out different information and write important letters to the members
Take premium payments
Provide excellent customer service
Telebanking (Customer Service Call Center)
Regions Bank, Memphis, TN 10/2007- 10/2008
Order check or check cards
Dispute items
Fill in requests for copy of statements, checks, or debit purchase
Build a relationship with the customers
Take over 100 calls a day and be available 85% of the time
Sales Associate
Sunglass Hut (Macy’s), Memphis, TN 04/2007-08/2007
Responsible for opening and closing the store
Counting inventory
Meeting sales goals
Promoting customer satisfaction
Logistics Team
Old Navy, Robinsonville, MS 04/2007-06/2007
To replace new products on the floor
Arrange the store around for new and old products
Sales Associate
Charlotte Russe, Memphis, TN 07/2006-02/2007
In addition to sales, responsible for all aspects of the retail side (merchandising, display creation, inventory control, staff coordination/development)
Supervise promotional programs
Trained new employees in customer service and product knowledge
Consistently meet and exceeded department sales goals
Customer Service/Cashier
Target Department Store, Memphis, TN 08/2005/04/2006
Responsible for defected items, returned items, exchanging items
and restock through the computer
SKILLS: Basic Computer skills - Windows 2000 - Windows XP - Excel – Word
General Office Equipment, Multiline Phone System
EDUCATION: National College of Technology and Business
Associates Degree in Medical/Surgical Technologist
Wooddale High School
Memphis, TN 2006 Graduate
REFERENCES: Available Upon Request
Contact this candidate