Customer Service Sales
Resume:
Resume
Denise Jones Wesson
West Lakeland, MN 55082
Cell: 651-***-****
Summary of Qualifications
• Nine years of customer service experience
• Excellent interpersonal, communication, and managerial skills
• Self-motivated; able to set effective priorities and meet deadlines
• Productive in a fast-paced, high-pressure atmosphere
Professional Experience/ Assistant to VDV Technologies Inc.
Assists with scheduling, receiving, and tracking service requests, general accounting responsibilities, and billing
US Bank Call Center Representative: 1998-2005
Provides high quality customer service for 24-Hour Banking by responding to telephone and/or e-mail inquiries, requests, and researches and resolves problems and errors. Actively expands existing customer relationships by cross selling products and/or referring customers to appropriate sales staff.
Mortgage Loan Processor: 1986-1988
Obtains necessary information (i.e., loan applications, credit documents, appraisals, etc.) to process and complete mortgage loan files; verifies all documentation for accuracy and completeness.
DJO, LLC-Medicare /Medicaid Bracing Specialist: 2010 present
Obtain necessary information (i.e. AOB’s, RX’s, letters of medical necessary
Medical notes etc.) to process and complete files for sales representatives.
Verifies all documentation for accuracy to order braces for patients.
Responsible for generating sales calls to patients, handling incoming calls
And following up correct billing and verification of insurance coverage.
Activities
Volunteer for Woodbury Food Shelter
Volunteer at St. Pascal Baylon School
Education
University of Minnesota
AA degree 1985
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