Management Project

Ankit Kumar

Location: New York, USA; Mobile: 609-***-****; Email: **********@****.***

SPECIALTIES

• Six Sigma Green Belt Certification

• LEAN Certification

• ERP - SAP and PeopleSoft

• INS 21 (Property & Casualty Insurance) Certification

• PMP (Project Management Professional) Certification – In Process

• Certified Software Business Analyst (CSBA) – Due in Oct’ 12

• SPSS

• MS Office – Advanced Level

EDUCATION

Clarkson University – New York, USA

MBA – Global Supply Chain Management Dec’ 12

Indian Institute of Management – Calcutta (IIM-C)

Executive Program in General Management Mar’ 09

Visva-Bharati University – New Delhi, India

BBA (Hons.) – Business Administration & Strategic Planning July’ 06

RELEVANT EXPERIENCE

GENPACT (formerly GE Capital International Services) – New Delhi, India Mar’ 07 – Dec’ 10

Genpact is a global leader in business process and technology management; offering services such as Research & Analytics, Finance & Accounting, Consulting, HR, Legal, Risk Management, Reengineering etc. across various industries. It is a company of choice for clients, partners and employees across the world.

As part of the organization I lead 20+ employees to meet deliverables and acted as a SPOC (single point of contact) for upper management. Drove self-sufficiency amongst the team by leveraging best practices, high consistency, and open communication. Ensured cross training at optimum with affect to utilization. Drove compliance initiatives with rigor on tracking mechanisms. Effective coaching and mentoring for the team to be groomed as emerging leaders, with a good turnaround (as per my supervisor).

Accomplishments:

Process Associate, Subject Matter Expert Mar’ 07 – Sep’ 08

• Key Client: AON (Property & General Insurance) – Policy Checking

• Lead my team at the highest Accuracy Level since March’08 (Average 96 percent)

• Client Management with respect to SLAs, KPIs, Update Coordination and Reviews per Governance

• Effective redeployments from the team in view of forecasted performance attritions

• Actively promoting Effective initiatives and Grooming of team for Learning, Exposure and Employee engagement

• GAUGE: SOP Revision and Revalidation along with Sign Off; Introduction of Floor Walkers (Subject Matter Expert); Central Query Resolution And More Robust Process of Error Reverts for Utmost Transparency

Promoted to Process Developer, Team Lead Sep’ 08 – Dec’ 10

• Key Clients: Capital One Bank (USA & UK)

• Prepared weekly, monthly & quarterly dashboards and presented to the leadership and client

• SLA: 98% Plus on Minimum Targets, 95% Plus on Expected targets

• Implemented a Capacity Utilization (CU) plan for team. Pre CU = 86.4%, Post CU = 97%+

• Knowledge transfer and training delivery to team members. Ensured a 95% pass out rate. Regular Training/Refresher sessions to a batch of 60+ people

• Planned the SU (Seat/Staff Utilization) for the process at 1.8

• Effective Forecasting and Proactive Inventory Management with regards to workload (SRs)

• Worked briefly in the Hiring division – Conducting interviews, reviewed job descriptions (JDs) and manpower requisition forms (MRFs)

Quality Initiatives 2007 – 2010

• Successfully implemented two Six Sigma Green-Belt projects

• Prepared incentive plan (VIC – Variable Incentive Component)

• Conducted Root Cause Analysis (RCA) to improve process accuracy

• Implemented Logsheets to track TOS (Time on System) and TOP (Time on Production) to determine CPD (Credit Per Day) process baseline

• Conducted Failure Mode Effect Analysis (FMEA)

• Performed “Box Plot” analysis to reduce variation in productivity

• Identified solutions by performing Fishbone diagram/Ishikawa chart to increase process efficiency

• Improved efficiency through VSM (Value Stream Mapping) of the entire end-to-end process flow and removed all non-value add steps

Transition/Migration Accomplishments 2007 – 2010

• Process Transition (Chicago & Manchester): Designed workflow (end-to-end), tracking mechanisms & knowledge bank along with solutions identification

• Well equipped with the entire End-to-End Transition/Migration model (All the Toll gates)

• Saved $25,000+ per year by eliminating a team resource using FTE and volume analysis

• Integrated a cross-functional team to set policies; solution Identification (Sol-ID)

• Created a formal training plan and knowledge transfer plan

• Determined Target metrics and CTQ parameters

• Process mapping (COPIS L4 level) and SOPs using MS Visio & other MS Office applications

• Implemented Go Live Plans and Determined Shift window

KEANE - NTT DATA COMPANY – New Delhi, India Jan’ 11 to June’ 11

Keane, an NTT Data Company, is an IT services firm headquartered in the US with more than 12,500 professionals worldwide. It offers a flagship suite of Application Services, as well as Infrastructure and Business Processing Outsourcing solutions delivered through onsite and offshore resources.

Business Analyst - Assoc. Team Leader - Project Management & Client Management

Key responsibilities/performance Areas:

• Managed multiple projects simultaneously using Project Management methods, from the Initiate stage to the Post Deployment stage

• Drafted SOWs (Statement of Work) for the client

• Prepared Business Requirement Documents (BRDs) and Software Requirement Specifications (SRS) in collaboration with the client

• Prepared WBS (Work Breakdown Structures) and RBS (Risk Breakdown Structures)

• Extensive experience working on Project Management tools such as CLARITY, Open Workbench, MS Project, MS Visio etc.

• Common tasks included – Creating the entire Project plan, Preparing RACI charts, Identifying Risks/Issues, Preparing Risk Management Plans and Preparing GANTT Charts for Project Scheduling etc.

CLARKSON UNIVERSITY – New York, USA July’ 11 to Present

Graduate Assistant

Key responsibilities/performance Areas:

• Conduct Market Research on “What intrinsic and extrinsic factors influence consumer behaviour?” and identify the type & magnitude of the relationship among these factors

• Do detailed data analysis - Sensitivity Analysis, Correlation, Regression, Reliability Analysis, Factor Analysis, ANOVA etc.

• Conduct data analysis using SPSS and other statistical tools

• Prepare questionnaires and conduct research using data from simulations and surveys

• Extract and collate data from multiple sources & databases

• Comparative & descriptive analysis of evaluation scores and attendance records

• Develop course outline and assist students in understanding the same

• Grading and review of case analysis, exams, homework assignments and other projects

• Calculate overall scores of students using weighted-average methods

• Proctor examinations

ACHIEVEMENTS

• Promotion – Promoted to Process Developer within the minimum timeframe

• 2 Bronze Awards – Monthly and Quarterly Reward & Recognition (R&R) by Genpact

• AON Star Award – Quarterly R&R by the Client

• Silver Award - Quarterly R&R by Genpact. Awarded as an exception, only awarded to people at Management level

• Highlight Award – Given by Genpact for positive feedback & appreciation by the client. A Voice of Customer (VOC) Award, along with various other appreciations/testimonies

• Deferred Income Plan (DIP) – Received bonus and trip to Goa for exemplary performance

• Crane Scholarship – Clarkson University

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