Office Manager/Executive Assistant

TAMMIE BROCK

**** ****** ****** #*** – NORCO, CA 92860

951-***-**** – ************@*****.***

ADMINISTRATIVE SUPPORT

OFFICE • OPERATIONS • EXECUTIVE ASSISTANT

Detail-orientated office and operations manager with successful experience in real estate sales, construction project management and C-Level support. Skilled in quickly assimilating new industries, project goals, business benchmarks, data metrics and surpassing expectations. Seasoned in supervising personnel, boosting morale, productivity and retention to create a culture of performance. Expertise in 360 oversight of company needs and effective challenge resolution.

Project Management • Strong Oral/Written Communication Skills • Operations Development •

Cost Cutting• Budgeting • C-Level Relations • Appointment Setting, Travel Arrangements

and Corporate Events • Corporate Growth •3rd Party Vendor Development • HR Functions •

Financial Duties • Administrative Skills • Time Management • Organizational Ability •

Corporate “Public Face” • Phone Skills • Client Relations • RFQs • RFIs • Bidding

PROFESSIONAL EXPERIENCE

PGI – NORCO, CA 2004-PRESENT

Operations/Office Manager – Executive Assistant – Personal Assistant (Details on Request)

• Leveraged nearly 20 years in administrative and project leadership for residential developers and a grading contractor to assist with sales of $4M+ per year.

• Assisted in creation of the business plan to detail short/long term strategies, goals and path to viability.

• Met with financers to successfully attain venture capital. Budgeted resources to account for unforeseen expenses, the “boom and bust” cycle of construction, insurance and fees.

• Researched market and used references to locate and negotiate terms with high quality 3rd party vendors.

• Managed all financial, legal and day-to-day operations of business.

• Used MS Office to review and prepare documents, spreadsheets and reports.

• Managed finances and prepared and analyzed P&L and Balance Sheet using Quickbooks as well as oversee all A/R, A/P, 1099’s, Payroll and daily bookkeeping.

• Liasion with CPA and corporate attorney. Provide info to prepare tax returns.

• Managed all pertinent licenses to include Contractors, City, State and Federal.

• Negotiate and procure all insurance to include general liability, excel gl, commercial auto, workers comp, property and business owners.

• Prepared and participated in annual insurance audits.

• Filed preliminary notices, mechanic’s liens, complaints on surety bonds and licenses and process mechanic’s lien releases accordingly.

• Coordinated and created all marketing and advertising materials and company website.

• Interview, hire, train and evaluate office team, terminate as necessary. All human resource functions.

• Traveled onsite to partner with clients to address concerns and define project timeline, budget and scope.

• Utilized strong client development skills as well as best business practices, consultative sales, proactive listening and advanced client development techniques to drive market share.

• Championed expert document management of subcontractor contracts and insurance requirements.

• Replied to RFIs, RFQs and client concerns.

• Spearheaded entire bid process, using win-win negotiation skills to capture high value projects.

• Made certain subcontractor bids included all required information such as prices for import/export, trucking, water trucks, street sweeper, equipment rental, operators and fuel.

• Met with clients on pre-job walk-throughs.

TAMMIE BROCK • PAGE TWO • ************@*****.***

• Ensured Dig-Alert had all relevant data prior to work commencement, as well as contacting local utility entities for proper markings.

• Collaborated with project engineers to determine quantities and material costs.

• Performed in-depth research to locate the highest quality and most cost effective solutions.

• Garnered relevant data from daily topo maps to verify the quantity of material moved.

• Aided in report preparation for weekly progress meeting including P&L, daily project costs, etc..

• Troubleshot operations continuously, both in the office and on job sites, identifying areas of weakness, review of work tickets, analysis of progress and proactively resolved challenges to customers’ satisfaction.

TAYLOR WOODROW HOMES – IRVINE, CA 02/1995 – 05/2001

Executive Assistant, Building Manager – Personal Assistant (Details on Request)

• Administrative and personal support to President and EVP/CFO.

• Maintained sensitive land, project, closing and financial files.

• Maintained corporate files to include State Contractors License, Business License, California Statement of Domestic Stock Corporation, Board Actions and Resolutions, Board Minutes, processed naturalization documents and worked with corporate attorney.

• Prepared correspondence, presentations, reports, agendas and expense reports.

• Responsible for weekly and monthly reporting to international offices.

• Coordinated extensive travel to include international and domestic, using agency and on-line travel program.

• Arranged team retreats, parties and large team functions.

• Interviewed, hired, managed, and trained Office Assistants.

• Created and managed lunch program, managed corporate restaurant accounts and team anniversaries, purchased gifts and promotional items and ordered office supplies.

• Active member of safety committee for over five years.

• Personal assistant for President, his family and family business. Details upon request.

• Day-to-day management of new 27,000 square feet office building.

• Hired and managed following trades/services: janitorial, street sweeping, window washing, miscellaneous construction, pest control, utilities, drinking water, alarm system, security, elevator, plant purchase and maintenance, purchase furniture and miscellaneous items, recycling program, landscape maintenance, carpet maintenance, kitchen vending and coffee machines, electrical, monument signage, and all trades involved.

• Managed maintenance team.

• Liasion with IT department and field team to resolve computer/phone issues.

• Maintained fleet of company vehicles, managed mobile detailer and was the administrator for automobile, liability or property damage insurance claims.

• Purchased/leased and maintained company cell phones and office equipment.

• Designed, bid and awarded contracts for cabinets, plan tables and misc. items.

• Maintained utility and security services.

• Corporate Notary.

• Approved and coded all pertinent bills and invoices and submitted for payment.

*****

Other Experience

AZ REAL ESTATE SALES AGENT, Lake Havasu City, AZ

DESPERATE KITCHENS, Lake Havasu City, AZ – Owner Assistant

CITATION BUILDERS - Tustin, CA - Executive Assistant

KAUFMAN AND BROAD - Inland Empire, CA - Asst to the VP of Operations

TAMMIE BROCK • PAGE THREE • ************@*****.***

REFERENCES

Jim Putman 951/712-2696

President

PGI

Richard E. Pope 707/478-6250

President – Resigned

Taylor Woodrow Homes

Gail C. Pope 707/578-4443

President & Founder

Brighthaven Animal Sanctuary

Michael Wentink 949/285-3993

President

Red Mountain Management

Pandora Hanes 949/341-1200

Director of Human Resources

Taylor Woodrow Homes

Jennifer Wilson 928/566-5397

Owner

Desperate Kitchens

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