Joyce's Resume

Education

**** *** ******* ***** ********** Huntsville, TX

Bachelor of Arts - Radio & Television

Production, Script writing and editing Minor – Spanish

Professional

Experience

****-******* *****prise Holdings, Inc Spring, TX

Executive Assistant to Regional Vice President

• Manage Customer Relations via phone, e-mail, and written correspondence

• Coordinate fleet shipments and complete documentation for fleet deliveries

• Brief Regional Vice President and Regional Managers on customer concerns

• Develop and maintain Regional plans

• Provide a wide range of administrative and secretarial services

• Analyze income statements and end of the month documents

• Screen applicants to determine eligibility

• Conduct phone interviews for Car Preps

• Run criminal background, MVR, employment and education checks

• Coordinate regional events, meetings, conferences, and travel itineraries

• Collect and analyze data for employees performance

• Monitor income, fleet, retention for 40+ locations in Houston area

• Responsible for auditing over 40+ branch locations quarterly

• Assist Human Resources, Accounting, and Recruiting

• Prepare correspondence, proposals, conferences, legal documents

• Interact with business and corporate accounts on a daily basis

• Organize and maintain files

• Maintain appointments and calendar for Regional Vice President

• Process and submit claims for payment

• Payroll bi-weekly

• Intergroup Payables

• Scan checks

2010 (PT/Temp) US Census Bureau Houston, TX

Crew Leader

• Trained and supervised a team of 17

• Met daily to review work of Census Takers

• Approved daily payroll records

• Ensured census procedures were followed

2008-2009 (PT/Temp) Macy’s The Woodlands, TX

Fitting Room Supervisor

• Supervised a team of 8 employees

• Oversaw the sales floor

• Ensured a positive customer experience

• Assisted in aspects of store operations, focusing primarily on area of customer engagement

2001-2002 Enterprise Holdings, Inc Conroe, TX

Sales Management Trainee

Customer Service and Operations

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and/or by phone

• Effectively market the company while picking up and/or dropping off customers in a safe and courteous

• manner and assisting customers as needed

• Conduct follow-up with various businesses and customers, including insurance adjusters or agents, dealerships, auto body shops, road-side assistance and national reservations to obtain appropriate information regarding the status and availability of rentals and customers’ vehicles

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Notify Management of any known customer problems

Sales and Marketing/Financial Performance

• Apply appropriate rental charges and handle all forms of customer payment

• May collect and receive branch receivables or vehicles

• Understand, communicate and sell optional protection products, rental terms and conditions, vehicle

• features and benefits, fuel options and additional equipment

• Assist in Branch sales and marketing efforts to increase business and income

Fleet Management and Maintenance

• Notify Management of any known vehicle problems and any required vehicle maintenance

Miscellaneous

• Continuously build knowledge and skills, pursue training and development opportunities, and attend required company-sponsored training classes

• Maintain a regular and reliable level of attendance

• Perform miscellaneous job-related duties as assigned

1998-2000 TDCJ-Wynne Unit Huntsville, TX

Correctional Officer

• Supervised offenders’ daily activities

• Ensured security of the facility and its employees

• Prepared daily cleanliness, maintenance, and hazards inspections

• Prepared disciplinary cases for offenders violating TDCJ-ID policies

Leadership

Experience

6/96-6/98 ROTC

6/96-6/98 Army, National Guard

4/98 Vice President, Zeta Phi Beta – SHSU

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