call center management,customer service consultant
Resume:
Debra Megna
Coloma, MI *****
*******@*****.***
Objective To obtain a position that will utilize my skills in a productive work environment.
Work Experience
09/2005 – Present Chemical Bank, Customer Service Representative
- Open accounts
- Time deposits
- Loan applications
- Selling of banking products
- Setting up personal loan closings
05/2004 – 08/2005 Whirlpool Corporation, Customer Service Representative
- Handled customer complaints
- Resolved warranty issues
-Scheduled service appointments
06/1973 – 12/2003 SBC (AT&T Communication), Maintenance Administrator, Dispatch Call Center Manager
- Dispatched technicians in the field
- Loaded orders
- Controlled appointment clocks for our customer service department
- Managed 14 maintenance administrators
- Evaluated and monitored employees
- Department scheduling
Education
01/2000 Numerous management and development training seminars
1969 – 1973 Benton Harbor High School
High School Diploma
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