Project Software

PROFESSIONAL SUMMARY

• Senior Technical Writer with extensive experience in documenting all phases of software development for technical and non-technical users

• Successfully created over 100 user manuals, training guides, policy and procedure documents

• Over 30 years of IT technical writing experience with 5 years of direct participation in software QA, including writing test scripts and user acceptance documents

• Technical literacy and extensive experience with SharePoint, Adobe Acrobat, Adobe InDesign, FrameMaker, on line help files in HTML format, MS Office Suite and Visio

• Experienced in Software Development Life Cycle (SDLC) documentation, e.g., functional requirements, system specifications, design documents and program specifications in all environments

• Proven expertise in developing online help and training demos using multi-media

PROFESSIONAL EXPERIENCE

Superior Court of California, County of Orange Jan ‘11 to June 11

Technical Writer – Court Technology Services [contract]

• Created technical documentation and full SDLC record for internally developed software applications

• Wrote and carried out Quality Analysis tests, documenting findings

• Developed PowerPoint presentations for management level demonstrations

• Authored user guides for Judicial Continuing Education tracking, IT project tracking, document kiosks

• Wrote Functional Development and Design documents for web portal, thin client installations of software

• Executed workflow analysis and best practices formulation in Visio

Tools used: Office Professional 2007 (Word, Excel, PowerPoint), Visio 2010, Snagit 10, and SharePoint

QTC Medical Services

Diamond Bar, CA May ’10 to Dec. ‘10

Senior Technical Writer – Corporate Documentation Project [contract]

• Analyzed, completed, and reformatted the corporate Policies and Procedures on a SharePoint Library consisting of Word, Excel, and PowerPoint files.

• Created electronic forms for web-based completion

• Developed cross-functional Six-Sigma flow charts for analysis of business process

• Drafted swim lane flow charts comparing old to new business models.

• Perfected corporate standard templates and writing style.

• Over 800 documents created

Tools used: Office Professional 2007 (Word, Excel, PowerPoint, and Visio) and SharePoint

Sandia National Laboratories, Albuquerque NM (telecommuter) Nov. ’09 to April ‘10

Senior Technical Writer – American Recovery and Reinvestment Act Project [contract]

• Revised workflow documents for Sandia Labs/Department of Energy

• Created process documents for Sandia Labs/Department of Energy

Tools used: Office Professional 2007 (Word, Excel, PowerPoint, and Visio) and SharePoint

Hewlett Packard, Palo Alto CA (telecommuter) Oct. ’08 to Oct. ‘09

Senior Technical Writer – HP ProLiant G6 Project [contract]

• Performed research and analysis and conducted interviews with subject matter experts

• Developed sales collateral and technical specifications using Adobe InDesign

• Administer forum on virtual computing

• Produced project deliverables including: PowerPoint-based Sales Presentations, MS Word-based technology briefs; MS Word-based battle cards and competitive positioning documents

• Performed knowledge transfer and/or coaching to other team members

Tools used: Office Professional 2003 and 2007 (Word, Excel, PowerPoint, and Visio), Adobe InDesign 4.0, SharePoint and Adobe Acrobat 9.0

eAgency Systems, Newport Beach CA June ‘04 to Oct. ‘08

Senior Technical Writer – Software Development

• Worked with software developers to gather user, system, and technical requirements for wireless CRM software written in Java/J2EE

• Participated in JAD sessions and documented software testing and QA results

• Developed user manuals and on line help for an entire software suite, along with 25 demos

• Developed standard operating policies and procedures

• Wrote and developed technical and operations manuals along with installation guides

• Wrote user guides for all aspects of “Nice Office” software

• Documented storyboards for tutorials with voice over’s and FAQ’s

• Created Flash tutorials demonstrating software functionality

• Created press releases and magazine articles

• Developed training curriculum

Tools used: Office Professional 2003 (Word, Excel, PowerPoint, and Visio), SharePoint, Nero, QuickPlace, Photoshop 8cs, FrameMaker and Turbo Demo 7.5

Toyota Motor Sales, Torrance CA Feb. ‘03 to June ‘04

Technical Writer – Customer Technology Management [contract]

• Managed and documented Database Risk Mitigation project for aging software and consumer privacy compliance issues

• Worked with software developers to gather user, system, and technical requirements

• Participated in JAD sessions, documented software testing, and QA results

• Designed and documented an online Lotus Notes problem resolution system for use by the software development team

• Created flowcharts for mainframe system

• Wrote use cases for Lexus Survey Redesign project using Rational tool suite

• Wrote three in-house software user guides, as well as requirement documents for major projects

• Developed Lotus database for business rules

• Assisted in the development of the department’s intranet

Tools used: Citrix Client, Office Professional 2003 (Word, Excel, PowerPoint and Visio), Lotus Domino Designer 6.5, Nero, QuickPlace, Photoshop 8cs, Rational Requisite Pro and Rational Clear Case

University of Southern California, Los Angeles, CA Oct. ‘02 to Feb. ‘03

Senior Technical Writer – Online Survey System [contract]

• Developed and documented user guides for students, faculty, and systems administrators for a faculty objectives and review database for the Office of the Dean of the Marshall School of Business

• Worked with software developers (onshore and offshore) to gather user, system and technical requirements

Tools used: Office Professional 2003 (Word and Excel) and Acrobat 6.0

Washington Mutual Bank, Irvine CA June ‘01 to Oct. ‘02

Senior Policy and Procedure Specialist – Mortgage Lending Division [contract]

• Managed projects involving changes to bank policies and procedures for the Home Loans Group

• Successfully documented changes for government review by the Office of Thrift Supervision

• Created training materials for newly-acquired companies to aid in their transition

• Implemented online policy information system

Tools used: Dreamweaver, Office Professional 2000 (Access, Excel, FrontPage, PhotoDraw, Project, Word, PowerPoint, and Visio), and Acrobat 5.0

American Honda Motor Company, Torrance CA Sept. ‘99 to April ‘01

Senior Technical Writer/Analyst – Honda Global Advanced Logistics Project [contract]

• Functioned as the Senior Technical Writer and Training Information Developer for a major, corporate-wide logistics program for the Motorcycle and Power Equipment Divisions in an SAP environment

• Successfully participated in interviewing stakeholders in the selection of a logistics system to replace a mainframe legacy system with SAP

• Participated in JAD sessions and documented software testing and QA results

• Developed documentation using SAP’s internal tools

• Wrote user guides for the newly-implemented application

• Developed flowcharts using Visio

• Created Robohelp for other in-house application projects

Tools used: Office Professional 2000 (Access, Excel, FrontPage, PhotoDraw, Project, Word, PowerPoint, and Visio) Acrobat 5.0, Photoshop 6.0, Robohelp 2000, and RoboHTML.

PROIV Technologies, Irvine CA April ‘99 to Sept. 99

Senior Technical Writer – Special Documentation Project [contract]

• Functioned as the Senior Technical Writer for system/software documentation and revision of company’s programming language product

• Worked with software developers to gather user, system, and technical requirements

• Documented software testing and QA results

• Wrote and developed technical and operations manuals, along with installation guides

• Performed conversion of documentation library from Microsoft Word to Frame Maker

• Wrote first phase of online help for client/server using Robohelp and mainframe

Tools used: Office Professional 2000 (Access, Excel, FrontPage, PhotoDraw, Project, Word, PowerPoint, and Visio) Acrobat 5.0, Frame Maker 5.6, Photoshop 6.0, Robohelp 2000, and RoboHTML

Corsair Communications, Irvine CA May ‘98 to April ‘99

Senior Technical Writer – Prepaid Cellular Project [contract]

• Technical Writer for the development of software documentation, on line help, Robohelp, user guides and training manuals for a prepaid cellular communication system written in Java and C++

• Worked with software developers to gather user, system and technical requirements

• Wrote and developed technical and operations manuals, along with installation guides

• Developed HTML Help, as well as standard Win Help and started the development of an extranet help system

• Converted documentation library from Microsoft Word to Frame Maker

Tools used: Office Professional 2000 (Access, Excel, FrontPage, PhotoDraw, Project, Word, PowerPoint, and Visio) Acrobat 5.0, Frame Maker 5.6, Photoshop 6.0, Robohelp 2000, and RoboHTML

Connect3 Systems, Inc., Long Beach CA Oct. ‘97 to May ‘98

Senior Technical Writer – User Documentation and Training [contract]

• Responsible for the online help development and creation of print manual for company's promotions management and space planning software in

• Worked with software developers to gather user, system and technical requirements

• Wrote and developed technical and operations manuals, along with installation guides

• Created extensive help files utilizing Robohelp and written documentation in Microsoft Word

• Developed CD-ROM based Sales Tool kit and redesigned corporate web site

Tools used: Office Professional 98 (Access, Excel, FrontPage, PhotoDraw, Project, Word, PowerPoint, and Visio) Acrobat 4.0, Frame Maker 5.6, Photoshop 5.0, Robohelp, Help Magician, and Doc2Help

SeeBeyond Technology, Monrovia CA Feb. ‘96 to Oct. ‘97

Senior Technical Writer – Special Projects Division [contract]

• Successfully functioned as the Project Manager/Project Administrator for the software development team to develop several customized software written in C++ for hospitals

• Worked with software developers to gather user, system and technical requirements

• Wrote and developed technical and operations manuals along with installation guides

• Researched and wrote technical documentation for major projects, such as Master Patient Indices, Data Warehouses, and other multi-platform applications using a proprietary dynamic translation engine

• Wrote several white papers on data warehousing, as well as original product documentation for newly-developed data warehouse application

• Piloted HTML version of product documentation library for release on CD-ROM

Tools used: Office Professional 98 (Access, Excel, FrontPage, PhotoDraw, Project, Word, PowerPoint, and Visio) Acrobat 4.0, Interleaf, Frame Maker 5.6, Photoshop 5.0, and Robohelp

California Federal, Los Angeles, CA July ‘94 to Feb. ‘96

Senior Technical Writer & Editor – Residential Lending Division

• Functioned as a “hands on” Manager for a team of 4 Technical Writers

• Researched, wrote and published policy manuals, bulletins, procedure guides and training manuals

• Edited and incorporated changes to corporate policy and operations manuals

• Functioned as a Liaison to senior management on office automation and information technology projects

• Administered a 50 user Novell LAN

Tools used: Office Professional 95 (Access, Excel, Project, Word, PowerPoint, and Visio), Interleaf, and Robohelp.

First Interstate Bank, Los Angeles CA July ‘89 to July ‘94

Assistant Vice President for Product Support – Real Estate Division

• Head of user training and documentation for AS/400 database applications

• Authored user manuals and training guides

• Trained over 100 staff members in specific applications

• Developed specialized reports to assist the Finance and Controller's Departments using AS/400 query language

• Conducted user acceptance testing on software upgrades

• Functioned as the Documentation Team Leader of bank-wide common systems project

Tools used: Office Professional 95 (Access, Excel, FrontPage, PhotoDraw, Project, Word, PowerPoint, and Visio) and Office Vision (AS/400)

EDUCATION:

California State University, Los Angeles

Bachelor of Science in Business Administration

Dean’s List

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