Executive Assistant/Office Manager

Cheryl N. Knowles

** ****** *** ***** – Cromwell, CT 06416

203-***-**** (cell) - **************@*******.***

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SUMMARY

Dependable administrative professional with over 20 years experience in providing effective and comprehensive support to senior executives including a Chief Medical Officer (CMO). Leads and coordinates special projects. Initiates and manages correspondence, resolves complex inquiries, meeting coordination and travel arrangements and calendar management. Proficiency in creating and organizing Powerpoint presentations. Adaptable to changing situations and flexible with working hours.

PROFESSIONAL EXPERIENCE

Aerotek Corp (contractor). - Bristol-Myers Squibb - Wallingford, CT 2008 – Present

Learning Technology Specialist – Performance & Training Solutions

• Manage websites for external training needs

• Coordinate with internal and external end users in the core area of password administration

• Act as helpdesk for users with website difficulties

• Maintain database revisions and updates and track all training activities of end users

• Update websites with new content

Replidyne, Inc. - Milford, CT 2005 - 2007

Senior Executive Administrator to Chief Medical Officer

• Manage general operations for an office of 15 professionals

• Manage purchasing, outside vendors and contracted services

• Preparation of key documents and presentations

• Facilities planning and personnel space

• Initial point of contact for internal and external visitors

• Triage telephone calls, screen and respond to correspondence

• Manage calendar for internal and external meetings

• Manage the interview process for all internal and external job candidates

• Event planning and logistics

o Manage finances/budget, secure venues, transportation and hotel arrangements

o Manage guest lists, invitations, catering, audio/visual and room décor

o On-site coordinator and key contact for all meeting attendees

o Manage slide presentations and meeting related materials

Bristol-Myers Squibb - Wallingford, CT December 1989 - January 2005

Executive Associate II to Vice President 1997 - 2005

• Manage administrative functions in a group comprised of +70 people

• Event planning and logistics for large internal and external meetings

• Manage outside vendors, contracted services, facilities planning and personnel space

• Coordinate, prepare and edit all slide presentations and meeting related materials

• Execute the interview process for all external job candidates

Executive Assistant to Executive Director 1996 - 1997

• Perform all administrative functions

• Coordinate international and domestic travel

• Perform logistical and graphic support to Senior Management at large external meetings

Administrative Associate III 1990 - 1996

• Administrative support for project team

• Prepare, distribute, collect and track large amounts of documentation

• Prepare study reports, capital appropriation requests and purchase requisitions

• Manage purchasing and distributing computer equipment, software and misc. supplies

• Maintain department capital equipment inventory

• Responsible for New Drug Application (NDA) document flow during the submission period

• Develop and maintain procedures

• Supervise temporary employees.

Senior Secretary 1989 - 1990

• Administrative support for financial team

• Process financial documentation

• Prepare clinical grant packages, budgets, travel, cash advances and petty cash

• Prepare and distribute financial monthly reports

• Prepare special projects/slides/manuals for use in business meetings

• Interact with all levels of management to follow through with the flow of approvals on a variety of documents, reports and requisitions.

SKILLS/QUALIFICATIONS

• Advanced working knowledge of PowerPoint, MS Word and Outlook

• Advanced experience with calendar management, scheduling and meeting arrangements

• Extensive meeting and event planning experience

• Experience coordinating complex international/domestic travel arrangements

• Experience with Internet Explorer and conducting online research

• Excellent documentation skills

• Excellent interpersonal skills, phone manner, and office etiquette

• Motivated, well-organized, detail oriented and flexible

• Able to multi-task and prioritize work

• Able to work independently and in a team environment

• Computer Skills:: Microsoft Word, Excel, Access, PowerPoint (advanced user), Explorer and Outlook; Oracle CorporateTime Calendar, Thunderbird Email, Ariba Easy Req, SAP, Express T&E, PRISM document publishing, Adobe Acrobat, Coffee Cup, Macromedia Dreamweaver MX. Working knowledge of HTML and the Internet.

EDUCATION

Quinnipiac University, Hamden, CT

Bachelor of Science Degree - Computer Information Systems

Middlesex Community College, Middletown, CT

Associate of Science Degree - Information Systems

Pursuing Graduate Degree - Computer Science

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