Project Manager
Resume:
LEANNE KING
BRIGHTON, MI **116
**********@*****.***
Dedicated, Results-driven Project Coordinator with Proven Experience in lifecycle management, effective communications, and exceeding customer satisfaction and corporate quality standards
CAREER PROFILE
Over 19 years experience working in Program / Project Mgmt, PMO, Analyst, Strategy and Planning and as an Information Technology Professional Liaison and Analyst. Establishing, tracking, and reporting project goals and objectives, adept in change/ release management, Process Risk Mgmt, Business Continuity Planning & Compliance and documentation/record control policies
Team Player: Strong work ethic, with outstanding organizational and follow though skills. Self-motivated to proactively find ways to contribute to the success and growth of your business
PROFESSIONAL EXPERIENCE
General Motors Corporation (TEK Systems), Warren, MI - 2006-2011
Change Management / Process Risk Management, Business Continuity Planning & Compliance and ILM Coordinator
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Create, manage, update Change Logs, accepted and rejected.
Maintain Monthly Financial Project Walks for pending change controls.
Maintain Project Briefs for current and pending Global Projects.
Work directly with management team on updates and process changes
Interface with Project Managers and outside vendors to gather and maintain current status on projects.
Create and maintain monthly change controls for Global Portfolio.
Create Process and Procedures for Global Project Change Controls.
Responsible for PRM (Process Risk Management) North America M&L, including ILM, BCP: Business Continuity Planning, keeping systems and data information up to date, perform yearly call tree test, update and maintain documentation.
Assist others, team members, project managers, when need arose to solve or assist in solving found issues.
Perform yearly internal auditing of processes and procedures, if risk found, work with group to contain and repair.
Exit procedures, ensure completed in a timely manner, removing access to systems, saving money and licensing.
Developed project logs, status updates and reports resulting in quality and documentation compliance audit scores exceeding 95%
Ford Motor Company (CIBER), Dearborn, MI - 2005-2006
Project Coordinator / PMO Analyst
Implemented and executed standards, guidelines, and processes defined by PMO to manage and control Order Fulfillment projects and releases.
Created, charted and updated Iterative Project Plan as well as Risk Assessment
Worked directly with Release Mgr created and maintained MS Project plans, Trends, established corrective action plans.
Assisted Release Manager with management of 43 team members (Local and Global).
Created and maintained monthly financials for Project Team.
Ensured integration points matched with other project touch points within Project Release.
Coordinated budget plans, forecasts, risks and opportunities.
Monitored areas of scope: Deliverable scope, Schedule/timing and Project Financial scope.
Ensured effective communication of departmental business process strategies and corporate policy deployment standards
Consolidated sub-project reports that provided overall Project view utilizing Unified and Classic SDM
Ensured team members used project methodology and processes, liaison with the SDM Coach.
Collected information to create and maintain scorecards/Dashboard (e.g. EPMO Scorecard, PIMS Dashboard, PQA Reviews, Gate Reviews, Iteration Assessments).
Visteon (CIBER), Dearborn, MI - 2003-2005
Portfolio Planning Manager / Analyst
IT Project Management Executive Office (PMO) at Visteon
Prepared coordinated and reviewed project documentation and updates, ensured project and business objectives were met.
Scheduled and coordinated activities for the project team.
Worked on ‘Clone Project’, separation of Ford Motor Co. and Visteon’s IT systems.
Worked with development team - QA Testing of new software/upgrades to systems. Exposure to DreamWeaver.
Met with Programmers and Business Project Management office to document, compare and communicate project status.
Provided 2nd level support to helpdesk regarding Primavera Team Play issues, (SME), for IT as well as Business Users.
Managed and granted access to the CITRIX Server Environment.
Controlled and monitored project scope. Identified, documented, and participated in issue resolution.
Ensured project compliance followed applicable industry regulations. (SOX & ISO).
Managed customer acceptance of project deliverables.
Database administrator - resource on boarding / off boarding, granted access to systems and Projects; monitored IT licensing.
Worked directly with IT Security in determining access rights to system and projects – Sarbanes Oxley. As well as created new IT Security Process and Procedural Manual to better synchronize access requests and deletions.
Project Resource Administration, monitor/update master data on a daily basis to ensure the information is accurate and aligned with the Businesses processes.
NTN Bearing – Automotive Group 07/02 to 07/03
Operations Supervisor & Inventory Planning Analyst
Managed a staff of 6 Sales Coordinators.
Ensured day-to-day duties were performed.
Ensured ISO-9001 standards were maintained.
Created TS14001 Process Manual
Handled call escalations as well as escalations from manufacturing plants and all levels of management.
Controlled inventory through weekly stock status analysis.
Created new processes and procedures for department as well as Inventory stocking and receipts.
Assisted in monthly research, forecasting, tracking and anticipation of business trends for customers.
Approved credits and debits to customers.
Interacted daily with Sales Engineers and Sales Staff.
Attended monthly planning meetings to determine parts production and to ensure plants met or exceeded expectations.
09/01 to 07/02
Took time off to care for a family member
Covisint - Dickson Allen Associates, Southfield, MI 2002-2003
Business Analyst – Marketing – trained Call Center and Support Center on our systems, Percepta in Melbourne, FL and Toronto. Met with Buyers and Suppliers to gain their retrospect of our Catalogue and Auction Tools. Ran Mock Auctions to train Call Centers as well as internally so our employees were informed on our products.
SoftAd Group – Dearborn, MI 1999-2000
Quality Assurance Analyst / Website / Graphics Manager / Call Center Supervisor
Vanstar – Dearborn, MI 1991 - 1998
Dispatch Supervisor / Program Manager for HP In home Computer Account, including training of Call Centers in Dallas, Houston as well as Consumers Energy on our System.
Technical Skills: Adept in Microsoft Office, including Word, Excel, PowerPoint, Project, Commerce One Auction, Oracle Auction tools, PTS, Ford Office Vision/VM Release, e-Tracker, Primavera, SharePoint and NetMeeting
PROFESSIONAL AWARDS from VANSTAR AND HEWLETT PACKARD – JOB PERFORMANCE
COMMUNITY SERVICE
2003-2005, Corporate - Children’s Hospital Volunteer, Visteon
2006, JDRF – Walk to Cure Diabetes Volunteer, Ford Motor Company
EDUCATION
AA Business Degree
Schoolcraft College
*Continuing education to complete Bachelors – 12/2012
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