Sales Customer Service

KENNETH JOHNSON

* **** ***** **********, ** *****

636-***-**** Cell: 636-***-**** *************@*********.***

SALES MANAGEMENT PROFESSIONAL

Dynamic, forward-thinking sales leader with extensive experience managing key accounts and maintaining effective client relationships within medical supply industry in both the U.S and Canada. Lead pioneering product development efforts and aggressive sales initiatives to lift companies to positions of market dominance. Formulate effective strategies that drive revenue, expand market share, and enhance organizations’ competitive positioning.

Manage and direct high-performing teams of sales associates committed to achieving individual and collective goals. Possess comprehensive understanding of consultative sales techniques, as well as excellent relationship-building abilities. Adaptive, dedicated, and proactive professional. Recognized by clients and colleagues as trusted advisor and valuable resource who drives change and positions organizations for growth. Core capabilities include:

Account Retention Business Development Market/Competitive Analysis Pre- and Post-Sales Support Revenue Generation Proposal Development Employee Development Team Leadership

Staff Management Territory Management Training Client Relations Marketing

PROFESSIONAL EXPERIENCE

SPECIALTY CARTS, INC. / PCI TRANSAID, St. Louis and Fenton, MO 1993–2009

Achieved consistent sales results by developing and implementing marketing strategies, establishing pricing structures, and creating promotional plans for distributor of medication carts. Established and maintained partnerships with key national accounts within long term healthcare market. Hired, trained, and supervised team of account managers, inside sales representatives, and customer service associates. Conducted field research to support development of new medical cart. Consulted with healthcare professionals to determine product need and solicit feedback regarding product structure

and features.

• Increased sales >100% in three years and maintained consistent growth.

• Identified product add-ons and opened additional revenue stream.

• Played key role in securing company’s position as primary vendor for largest institutional pharmacy in U.S., Omnicare.

• Established continuing education for field representatives and refined sales goals, which improved product knowledge, enhanced performance, and increased employee morale.

• Established major presence in Canada by setting up distribution network and opening key accounts, resulting in significant revenue growth from new market.

BECKMANN TURF AND IRRIGATION, Chesterfield, MO 1991–1993

Marketed and sold lawn and irrigation equipment to golf courses, lawn care companies, and government agencies. Managed team of 14 sales representatives. Directed opening of additional branch locations.

• Increased sales 23%.

• Enhanced profitability by more than 40%.

Previously served as VP of Sales, Sales Manager, Territory Manager, and Territory Sales Representative with companies throughout Missouri and Illinois.

EDUCATION & MILITARY SERVICE

Business Administration, Southeast Missouri State University –

Cape Girardeau, MO.

Served in United States Army Reserve; honorably discharged.

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