Medical Customer Service
Resume:
Duane Sue Fernandez RMT,ASCPi
*** ********* ****, ********, ** 30757
************@*****.***
OBJECTIVES: To render scientific knowledge in this field and to help in health ministry.
To utilize my skills and abilities in impacting the success and growth of a laboratory in becoming and/or sustaining its reputation as helping hand in them in medical industry.
Registered Medical Technologist
Graduate with professional experience in laboratory settings and clinical trial. Committed to the medical profession and to quality patient care.
Dedicated beyond normal expectations. Absolutely reliable and punctual with perfect school and clinical attendance record.
Does phlebotomy in all ages, works independently.
Can work in different shifts but prefers day shift.
Have worked in both urban and rural environments.
Educational Background
College Adventist University of the Philippines Bachelor of Science in Medical Technology – October 2005
Xray Safety Course Dalton State College,USA 2009
Licensure and Certification
Philippine Medical Technology National Board – March 2006
American Society of Clinical Pathology – August 2007
International English Language System – 2007
Xray Safety Course certification- 2009
Affiliation and Memberships:
Philippine Association of Medical Technologist 2006- Present
American Society of Clinical Pathology 2007- present
Areas of Knowledge and Experience
• Phlebotomy
• Hematology
• Urinalysis
• Blood typing
• Routine Clinical chemistry
• Patient’s service
• Clinical trial medical technologist( Novonordisk, Quintiles )
• Culture and sensitivity
• Authorized Specimen collector for dug testing
• Home service medical technologist
• Medical missions
• ECG
• Specimen packing of dangerous goods for clinical trials
• Patient registration procedures and documentation.
• Interfaced directly with a diverse population of patients, responding to various inquiries and concerns.
• Communicated with physicians and medical support staff to determine the need for patient services.
• Performed a broad scope of clinical procedures, effectively communicating and recording test results.
• Obtained and processed patients' medical insurance information quickly and accurately.
• Ensured the quality control of laboratory procedures, equipment functionality, and regulatory compliance.
• Maintained up-to-date computer-based laboratory test results and patient information
• Clinical operations and procedures.
• Medical billing procedures / terminology.
• Planning and scheduling clinic and lab related workflow.
• Patient care charts and patient histories.
• Inventories of equipment, and services.
• Records maintenance.
• Receptionist activities.
• Personal computers and clinical software applications.
• Clerical, word processing, and office skills.
• Supervising and training staff members
• Xray techniques
Ability to:
• Create, compose, and edit written materials.
• Perform basic patient assessments and referrals.
• Interact and communicate with people over the telephone, often in stressful situations.
• Gather data, compile information, and prepare reports.
.
Undergraduate Clinical Training
Laboratory Palawan Adventist Hospital
Laboratory Cagayan Valley Sanitarium and Hospital
Laboratory Manila Adventist Medical Center
Employment in Healthcare
Medical Technologist and Clinical Trial
Hi Precision Diagnostics INC.
2006-2007
Areas:
Laboratory department
Drug testing facility
Reception
Clinical Trial
Current: Medical Technologist.– Wildwood Lifestyle Center and Hospital
(December 2008- Present)
Everyday close encounter with patients and performs various laboratory tests. Does quality control procedures on several equipments in the laboratory including daily inventories of reagents and supplies. Cater patients on service area, extract blood samples and after which proceed to specimen handling and testing. In addition, performs tests on animal specimens (i.e. rodents, dogs, cats) sent by veterinary clinics and those use for clinical studies.
Interview patients on clinical trial, extract biological specimens and packed them for shipment to countries (i.e. Belgium, Canada, Singapore).
Other employment:
English tutor- Mountain view college 2001-2003
Customer Service Representative- LC worldwide call center 2007-2008
English Tutor- Saraburi, Thailand- 2008
Contact this candidate