Saundra Adams

*** ******** ***.

N. Wilkesboro, NC 28659

hocawl@r.postjobfree.com

(336) 336-***-****

Customer Service

Experienced Customer Service Specialist with skills in programming and troubleshooting credit card terminals. Have worked in environments as diverse and fast-paced as inbound and outbound call centers, the retail industry, a nursing facility, and a day care center. Possess a reputation for being able to effectively listen and communicate with others. Compassionate, yet dependable, and committed. Hard worker with a good attitude who responds well to new challenges. Keen ability to efficiently manage data and careful attention to detail results in prompt response to any customer complaint and that keeps things running smoothly.

Experience

Lowes Corporate Office, Wilkesboro, NC

Customer Service Rep. Jan. 2008-May 2010

Assist customer with placing internet orders. Provide needed information for all customer inquires. Assist stores in resolving potential conflicts.

Center Stage Beauty Salon, North Wilkesboro, NC

Stylist May 2005-Jan. 2008

Assist customers with all their beauty needs. Relax, perm, shampoo, cut, and style hair. Perform eyebrow arches and manicures.

Partners Health, Winston Salem, NC

Customer Service Specialist Aug 2004-March 2005

Received monetary awards each quarter for excellent customer service.

Answer inbound calls. Assist subscribers with information regarding premium billings, covered benefits, and claims to be processed. Verify benefits for providers. Assist subscribers with mailing address changes.

Global Payments Inc., Winston Salem, NC Sept 2001-Jan 2004

Implementation Representative

Programmed merchants’ credit card terminals via the phone line. Trained merchants on credit card terminal usage. Conducted troubleshooting on both the software and the hardware when there was a problem with the terminal.

Appointed by upper management to work as a technical support analyst for one of the company’s most challenging clients.

Received a letter of recognition for attending work despite inclement weather.

Received monetary awards for five consecutive months for outstanding customer service.

Selected by upper management to be the quality control person for the download team.

Chosen to work on a special project that consisted of implementing new technology for debit card processing.

Womble Carlyle Sandridge & Rice, Winston Salem, NC May 2001-Sep 2001

Screener

Read confidential documents and determined their relevance for pending litigation.

Alexvale Furniture Inc., Taylorsville, NC Sept 1996-May 2001

Shipping clerk

Input data for the billing department. Updated the raw material master file. Informed trucking companies when their freight was ready to be picked up. Assisted the plant secretary with answering the company phone, accepted applications for employment, filed data , faxed documents, and photocopied specs. Helped the plant secretary break down the weekly work schedules for the cutting, sewing, upholstery, and shipping departments.

Valley Nursing Center, Taylorsville, NC May 1996-Sept 1996

Laundry Attendant

Washed and dried resident’s personal clothing and also maintained the company linen.

Goody’s Family Clothing, Wilkesboro, NC Aug 1995-May 1996

Customer Service Associate/Department Manager

Assisted customers with merchandise inquiries, payments, exchanges, cash and credit refunds, and layaway purchases. Opened and closed the store terminals and balanced the cash drawers. Set departmental sales and marked down store merchandise.

Received a gift certificate and named employee of the quarter for excellent customer service.

Promoted from customer service associate to Department Manager at the request of District Manager.

Appalachian State University Belk Library, Boone, NC 1993-1994

Media Assistant

Located, collected, and prepared magazines for shipment to the bindery. Received bound periodicals and input data for inventory purposes.

Wilkes Community College Child Development Center, Wilkesboro NC 1991-1992

Teacher’s Assistant

Assisted Child Development Coordinator in providing care for three and four year old children.

EDUCATION

Carolina Beauty College, NC cosmetology License, 2005

Appalachian State University, B.S. in Business Administration, 1995

Wilkes Community College, Associate in Arts, 1992

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