Customer Service Administrative Assistant
Resume:
Sandra M. Durand
*** ***** ****** ***** ***********, La. 70582
Home: 337-***-**** Cell: 225-***-****
*********@*****.***
Highly motivated Administrative Assistant with credit, A/R, A/P, collections professional with a verifiable record of accomplishments spanning seven years. Highly creative, recognized as a results-oriented and solution-focused individual offering versatile office management skills with Customer Service #1.
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PROFESSIONAL EXPERIENCE
Gifted Heart Services, LLC Saint Martinsville, La. 70582
Administrative Assistant Nov.17, 2008 – present
• Employee orientation, development, recordkeeping
• Employee safety, welfare, wellness and health reporting
• Update and chase delegated tasks to ensure progress to deadlines
• Arrange essential mail in priority action order for boss
• Keep projects on schedule
• Handle all inquiries within my capacity
• Arrange "callbacks" to protect boss's time
• Provide back-up materials for callbacks
• Route calls elsewhere as needed
• Do phone surveys/inquiries as needed
• Maintaining employee files with the day-to-day efficient operation of the HR office.
• Payroll in QuickBooks 2010
• A/P, A/R, Company Taxes, Federal & State
Owens Mfg. & Specialty Company. Inc. Lafayette, La. 70596
Accounting Clerk-Customer Service Representative-Accounts Payable-Accounts Receivable March 2003-2008
• All A/P, A/R, Payroll in Peachtree Software and QuickBooks
• Verifying records of transaction, receiving and disbursing money.
• Process checks to be cut to vendors.
• Collection of past due accounts.
• Errands to post office, banks, different vendors for supplies.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Confer with customers by telephone or in person to provide information about products.
• Resolve customer’s service or billing complaints by performing activities such exchanging merchandise, refunding money and adjusting bills.
• Refer unresolved customer grievances to designated departments for further investigation.
EDUCATION
Associate of Applied Technology Degree: Business Administration 2003
Evangeline Technical College, St. Martinville, La. 70582
GPA: 3.75
Additional Skills
• MS Word, Excel, Windows, PowerPoint, Access, Outlook
References upon request
Joseph Robertson
Jackie Stewart
8712 Pecan Tree Drive
Baton Rouge, La. 70810
Belinda Lastrapes
Linda Chachare
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