Quality Assurance Analyst

Johanna L. O’Brien

** ******** ***.

Hampton, NH, 03842

Phone 603-***-****

E-mail *********@*****.***

Objective: Recent college graduate seeking a position in which professional and personal growth will be encouraged, and in which I can demonstrate my ability to succeed, leadership skills, attention to detail, strong written and oral communication skills, and problem solving skills.

Experience

July 2010 – May 2011 Simplified Clinical Data Systems Portsmouth, NH

Quality Assurance Analyst

Develop and qualify new studies, including form and enhancement development and issues tracking.

Assist with and work on all phases of projects including analysis of research requirements, design and configuration, development efforts with programmers, testing, documenting, training and post-implementation support.

Provide customer support by primarily handling the company’s support email requests.

Compile, review, and continually update the company’s user instructions for the new version of the company’s proprietary software.

May 2009 – January 2010 Yaupon Therapeutics Portsmouth, NH

Office Assistant

Coordinate day to day activities in the office, including scheduling conference calls, making travel arrangements for the Vice President and CEO/President, acting as liaison between company offices, and collecting and organizing documents to send between offices or clients.

Establish organization for files and research materials in a new satellite office setting.

Assist Vice President in tasks ranging from scientific operations to future marketing opportunities for the company.

Maintain and periodically reorganize the company’s research databases.

2005 – Present Sunglass Hut Newington, NH

Assistant Store Manager (2007-2009), Sales Associate

Oversee all store operations for extended periods of time while store manager is on medical leave.

Complete mandated projects regarding product layout and featured promotions as well as delegating tasks to accomplish the overall goal.

Prepare documents for monthly reviews, payroll, reports, and schedules to meet completion requirements and/or deadlines.

Fulfill responsibilities to New England region through organizing voicemail initiative ensuring all associates are effectively communicating via voicemail on a daily basis.

Assist in store inventory process at multiple store locations.

Interview prospective new hires and assist in ongoing training and associate development.

2005 – 2007 Lenscrafters Newington, NH

Eyewear Consultant

Interpret prescriptions to make appropriate recommendations for customer’s lens options.

Follow company guidelines for consultative sales techniques to understand personal styles and lifestyle needs to link suitable product options.

Consistently achieve company goals in selling higher-quality products.

2003 Chantry Networks Waltham, MA

Data Entry

Contribute to payroll process by interpreting designated information and converting it to graph and list form using Microsoft Excel

2000 - 2004 Dunkin’ Donuts Hudson, NH

Counterperson

Work successfully under strict time constraints.

Train new hires in accurately taking orders and timely preparation.

Complete opening/closing tasks counting product on display, confirming register amounts, and inspecting and cleaning equipment.

2001-2002 Nashua Telegraph Nashua, NH

Columnist

Write regular feature articles describing Alvirne High School events and activities.

Follow publisher guidelines and meet deadlines.

Provoke community response over proposed graduation ceremony policy change.

Education

2002 - 2006 University of New Hampshire Durham, NH

B.A., English and Linguistics

Minor in French

Concentrated studies in Economics

Teaching assistant for Logic

Skills/Computer Applications

Operating Systems: Mac OS X, Windows NT/2000/XP/7

Microsoft: Word, Excel, Access, Powerpoint, Outlook

Software: Clinical Discovery Platform, Adobe, Snag-IT, Visual SourceSafe

Community Service

Member of Wildcat Youth Mentoring Advisory Council, 2010-present.

Mentor, Wildcat Youth Mentoring, 2005-2010.

Seymour Osman Community Center Mentor of the Year, 2008.

Alvirne High School Key Club, 1999-2002, serving one year as Treasurer.

References: Available upon request.

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