Human Resources Management

Madhura Deshpande (M.A. HRM – CIPD)

Cell: 201-***-**** Email – *********@*****.***

Looking for a challenging HR Generalist/Manager position in a proactive organization to grow my career and better leverage my experience and educational qualifications.

ACADEMIC QUALIFICATIONS

M.A. Human Resource Management (CIPD) - Middlesex University, London, UK

Bachelors in Commerce (First Class) - Model College, Mumbai University, India

SKILLS: Strong computing skills to meet requirements of a modern human resource department of any firm including the entire suite of MS Office products.

PROFESSIONAL EXPERIENCE

GTL USA Inc., Texas (USA) January 2011 – March 2012

Human Resources Manager /Generalist– Dallas, TX.

• Design and implement various HR and Recruitment Processes, Policies and Procedures - Primary areas of focus include: payroll, employee relations, performance management, compensation and bonus processes, Training Management Employee Recognition Policies and organizational development, Management Information Systems.

• Provide direct human resources support to 6 Department Heads in various groups, including Operations & Project Delivery, Accounting & Finance, Asset Management and Overseas Employee Deployment – Expatriation and Repatriation.

• Talent Acquisition Management for various senior level staff to Engineers - Clients - Ericsson, Nokia, AT&T, T-Mobile etc. Working on PSG Models.

• Execute generalist activities in support of management and employees. Support employee lifecycle from new hire through termination, interpretation of company policies, and exit interviews

• Provide advice to business line management on all aspects of human resources (recruitment, compensation, performance management and employee relations) related to business strategy.

• Provide advice and counsel on all matters of employee counseling for progressive discipline and development guidance.

• Managing and advising on the immigration process for various employees from different parts of world. Handled H1b, L1, Green Card, EAD, CPT/OPT cases

• Managing a Team – HR Assistant, Recruitment Coordinator

GTL Europe Limited, UK Aug 2008 - December 2010

Human Resources Manager /Generalist– London, UK

• Designing and implementing robust HR Processes Primary areas of focus include: employee relations, performance management, compensation and bonus processes, Training Management Employee Recognition Policies and organizational development.

• Provide direct human resources support to 15 Department Heads and Project Managers in various groups, including Operations & Project Delivery, Accounting & Finance, Asset Management and Overseas Employee Deployment – Employee Expatriation and Repatriation. Management Information Systems.

• Talent Acquisition Management for various senior level staff to engineers for clients such as Ericsson, Nokia, AT&T, T-Mobile etc.

• Spearheaded and managed redundancy process from Announcements to Compromise Agreements. Office Closures, Work Stress & Disciplinary Procedures and various tribunal matters as well.

• Designed and developed a multi-level competency based performance management system for technical and managerial staff which provided behaviorally anchored competencies and training tools.

• Designed and Spearheaded Employee Recognitions Schemes and various

Training Plans for soft skills, PMP and management development programs

Responsible for HR Administration and Induction of New Hires

• Managing a Team – HR Administrator, HR Office, Recruitment Officer

GTL Europe Limited, United Kingdom August 2007 - July 2008

Human Resources Advisor/Generalist - United Kingdom

• Integrating HR process within GTL India and GTL Europe Limited

• Processed Employee Grievance and participated in mediations

• Assisted in Performance Management for the business

• Assisted in setting up Employee Recognition Schemes

• New Hire Orientations

• Overseas Employee Deployment Process and related responsibilities

• Managing Team – HR Administrator

Circle Anglia Housing Limited, United Kingdom July 2006 - September 2006

Human Resources Officer (Internship)

• Preparing job descriptions and person specifications, writing job advertisements and advising how and where jobs will be advertised

• Calling candidates and make a briefing interview by telephone, checking experience, details contents on the CV’s or application form, check the visa status and arranging interviews with suitable candidates.

• Helping in running and evaluating selection processes including interviews, psychometric, language, aptitude and technical tests, personality questionnaires and various group activities.

• Managing contracts logging performance reviews and absence

• Doing general ad-hoc Human Resource Administrative duties

Jade Rubber Pvt. Ltd. (India) September 2003 - August 2004

Human Resource Administrator (Full Time)

• Preparing job descriptions and person specifications, writing job advertisements and advising how and where jobs will be advertised

• Calling candidates and to make a briefing interview by telephone, checking experience, details contents on the cv’s or application form and arranging interviews with suitable candidates.

• Assisted in payroll procedures and tracking attendances.

• Maintenance of Personal Files

ICM Direct London, United Kingdom June 2005 – May 2007

Market Research Interviewer (Part Time)

• Conducting Computer Aided Telephone Interviews for a variety of clients

• Meeting daily targets of Interviews and working as a part of a team to achieve company targets

• Worked on Business Projects, which required strong communication skills, high level of confidence and perseverance

REFERENCES:

Available on request

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