Customer Service High School
Resume:
Constance V. Riley
Lynn Haven FL 32444
************@*****.***
OBJECTIVE
A professional, punctual and courteous individual seeking a Remote Cruise Agent position with the opportunity to utilize my experience in telemarketing and customer service as well as my ability to work with and relate to a variety of people
KEY STRENGTHS
•Public Relations/Marketing •Supervisory Leadership Skills
•Telemarketing •Secretarial Skills
•Excellent Communication Skills •Confidentially
•Microsoft Office •Internet Research
PROFESSIONAL EXPERIENCE
Office Manager, Panama City Downtown Improvement Board
10/1/2010- 9/30/2011
•Performed all administrative/secretarial support for the DIB Director and agency
•Provided assistance and information to other agency staff, customers, public officials and walk in visitors
•Assisted in composition, and distribution of monthly newsletters
•Answered all incoming calls, taking messages or otherwise helping the caller as required
CRA Project Assistant, Panama City Community Redevelopment Agency
04/10- 9/2010 Temporary Position
•Maintained records, files, correspondence and organized existing filing system to include back filing storage organization, storage of dead files and miscellaneous equipment
•Ordered office supplies and acted as a liaison for maintenance/vendors of office machines
•Prepared monthly advisory board packets prior to meetings, transcription of minutes and copied materials for staff
•Provided secretarial support for CRA Program Managers
•Participated in CRA community clean-up days
Receptionist/Sales Associate, Smith Barney Brokerage, Panama City, FL
01/04-10/06
•Provided prompt and discreet reception services for large brokerage firm including telephone and email support while performing secretarial functions for three financial advisors
•Scheduled breakfast/lunch meetings for staff and wholesalers
•Transported financial deposits to the bank
•Typed correspondence and mailings
•Maintained accurate up to date confidential files
Christian Music Group Promoter, Music and Message Ministries Panama City, FL 10/03-12/03
•Promoted Contemporary Christian Music Group “Up To Him” for the purpose of raising monies for high school graduates in need of scholarship funds
•Initiated phone contact with potential charitable contributors to obtain funds
•Maintained records of successful contacts and followed up with letters of appreciation
•Explored marketing opportunities through Christian publications and advertising
•Conducted meetings with ministerial staff to familiarize them with ministries goals
•Scheduled dates for music group performances
•Delivered congratulatory speeches to scholarship winners
Employment Specialist, St. Andrews Bay Center, Lynn Haven, FL
03/02- 10/03
•Trained a team of ten adults with disabilities to perform janitorial skills with a focus on enabling them to obtain employment in the custodial field
•Instructed clients in safety precautions regarding chemicals used in cleaning
•Monitored and assisted individuals arrival and departure on buses from day program
•Entered and maintained documentation of all related activities
EDUCATION
Media Courses at Gulf Coast Community College, Panama City, FL
High School Diploma from A. Crawford Mosley High School, Panama City, FL
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