Computer Analyst

Location:

Pasadena, CA

Salary:

50-60 K

Posted:

April 13, 2009

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Resume:

Dave Marshall

(William David Marshall)

Arcadia, CA 91007

626-***-****, ********.**@*****.***

Education

Oregon State University, Corvallis, Oregon.

Bachelor of Science Degree in Computer Science

Technical Skills

Windows Vista and XP, VPN, Lenovo/IBM Laptops, PDA, Office 2003 and 2007, Wi-Fi, HP Laptops, SAP GUI, Active Directory, Terminal Services, HP printers, eCopy scanning, Windows 2003 Server, Citrix, Canon copiers, HP DigitalSender, TCP/IP, Switches/Hubs, SMS, eRoom

Professional Summary

Over 10 years of professional experience working in a fast paced, customer driven business environment as a Computer Analyst, Network Administrator and Training Coordinator. Some highlights include:

• Diagnosed and repaired PC hardware: laptops (IBM/Lenovo and HP) and desktops (HP) while adhering to firm inventory standards.

• Administered 3,000 network users via Active Directorys as a Desktop Support Technician.

• Installed, configured and supported MS Office 2007 and 2003: Word, Excel, Outlook and PowerPoint.

• Installed, configured, and resolved configuration issues of Windows Vista and XP OS.

• Configured and supported numerous types of PDAs (PocketPC, Blackberry and Smartphone). Configured Pocket PCs and Smartphones to corporate email via Goodlink and ActiveSync. Configured Blackberrys to corporate email via BES.

Experience

Deloitte Services LP, Los Angeles, CA 5/2002 – 12/2008

PC/LAN Support Technician

• Provided technical support to over 3,000 employees in the downtown Los Angeles Office.

• Installed, configured, and resolved configuration issues of Windows Vista and XP OS.

• Installed, configured and supported MS Office 2007 and 2003: Word, Excel, Outlook and PowerPoint.

• Administered 3,000 network users via Active Directory.

• Diagnosed and repaired PC hardware: laptops (IBM/Lenovo and HP) and desktops (HP) while adhering to firm inventory standards.

• Implemented and supported technologies at dozens of client sites throughout the Pacific Southwest region. Main technical contact to engagement personnel, client IT staff and Deloitte infrastructure group. Implemented and supported VPNs, printing and storage solutions and coordinated the implementation and support of IPsec tunnels and site to site connections.

• As a Training Coordinator, taught technologies nationally via remote access and in person to groups as large as 100 people.

• Technical Liaison to Deloitte Consulting and Financial Advisory Services. Communicated and coordinated infrastructure modifications to office personnel.

Dave Marshall – Page 2

• Installed, configured and supported dozens of Tax and Audit applications including Prosystems fx, Global fx, GoSystems RS, Go Systems, FAS Asset Accounting (SQL based application), Superforms, Corptax, BNA Income Tax Planner and TValue.

• Deployment Manager for two firm wide SAP based applications accessible via web access. Trained personnel nationally and locally for Deloitte Time and Expense. Coordinated and setup training sessions for the entire Pacific Southwest region for firm wide client billing system.

• Installed, configured and supported firm VPN (XP: Aventail via SSL, Vista: thin web client).

• Resolved connectivity issues: LAN, WAN, remote and wireless.

• Installed, configured and supported PC software pushes via SMS.

• Installed, configured and maintained scanning to PDF using eCopy and HP DigitalSender.

• Experienced with setup and support of Audio Visual equipment.

• Experienced with electronic call tracking systems: Service Desk & Vantive.

• Worked on External Circuit Reduction Project (circuits from client sites into Deloitte). Provided alternate solutions using VPNs via broadband connections and client’s infrastructure. Analyzed, configured, tested and supported system migration: tax, audit backup, storage and printing solutions. Communicated with Engagement personnel, client IT and Deloitte Infrastructure to provide solutions.

• Experienced with PC encryption. XP: file and certificate based MS application. Vista: MS BitLocker and key.

• Installed, configured and supported PC backup and restore operations using Iron Mountain Connected.

• Setup and supported HP laserjet printers and Canon copiers/printers.

• Experienced with remote access technologies: Remote Desktop, Remote Assistance, Terminal Services, Netmeeting and Citrix.

• Resolved virus and spyware issues utilizing McAfee and Spybot.

• Experienced with Computer Associates VMWare.

Arthur Andersen LLP, Los Angeles, CA 5/1992 – 5/2002

Senior Computer Network Analyst

• Responsible for over 40 Novell and NT 4 servers in the Los Angeles office, plus over 50 servers in satellite offices. Installed, configured and supported server system hardware and software.

• Administered and supported over 2000 network users in Los Angeles office.

• Monitored, analyzed and supported data network infrastructure including LAN/WAN connectivity and Cisco switches.

• Lead technical contact to Tax practice. Responsible for installing, configuring, maintaining and supporting over 30 tax analysis and tax preparation applications in Los Angeles office. As Pacific Southwest region Lead for tax applications, I supported technicians in region.

• Technical coordinator to training department. Analyzed, setup and maintained technology infrastructure.

• Technical Lead for Client Site Engagements. Installed, configured and supported off site networks at 3 different client sites, including tax applications, backup, antivirus and printing solutions.

• Regional Lead for Arthur Andersen Corporate Tax Solutions. Centura SQLBase client/server application for corporate tax returns. Installed, configured, maintained and supported application. Performed database performance tuning using SQLTalk script.

• Technical Lead for MS Terminal Server system. Installed, configured and maintained Terminal Server on an NT 4 server. Created and supported dozens of users.

• Planned and implemented disaster recovery strategies, including fault tolerance server configuration, ArcServe backup and restore operations.

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