Customer Service Medical Assistant
Resume:
Rosa Amelia Ramos
**** ****** ******, ************, ** 19149
215-***-****, **********@*****.***.**
OBJECTIVE : To obtain a position with a well growth-oriented establishment with a progressive environment and a personable atmosphere and where I can use my bilingual (Spanish/English) language and professional skills to the fullest.
EXPERIENCE: Planned Parenthood OF SE PA, Philadelphia, PA 10/07 to Present
Reproductive Health Center Assistant
* Perform Medical Assistant duties as required
* Counseling and educating PT’s on reproductive health
* Pregnancy counseling options, medical records, charge posting
* Insurance verification via Navinet and DPW Promise web site
* Nextgen, perform on site lab testing and prepare specimens for
* laboratory analysis, venipuncture, front desk reception
* administrative duties as required
Esperanza Alvarado Family, Philadelphia, PA 10/05-12/07
Private Duty Medical Assistant
* Medical and home health assistant duties as required
* Monitored and recorded blood pressure readings & sugar levels
* Provided daily assistance with bathing, dressing * hygiene care
* Updating patient’s vital records and daily activities chart, general
* Maintenance of patient’s home, prepared dietary meals for pt
Office OF Dr. Prioleau, Phildelphia, PA 02/07-03/07
Medical Assistant Extern
* Performed patient medical history intake
* Assembled and maintained patient chart
* Prepped and maintained patient rooms in facility
* Patient Pre/Post counseling for test analysis outcome
* Administered Depo Provera injections as well as Gardasil
* Performed office administrative duties as required
Law Offices OF Mary Lawton & Associates, Philadelphia, PA 01/02-03/03
Receptionist/Secretary
* Answered multi-line switchboard
* Greeted all incoming visitors
* Typed and mailed correspondence
* Maintenance of records and files
* Managed account receivables
* Translated client discussions from Spanish to English
* Performed office administrative duties as required
The Signal Insurance Company, Wayne, PA 09/99 07/00
Bilingual Claims Representative
* Answered inbound calls in a call center environment
* Assist customers in filing insurance claims for
* Cellular phone companies, processing official claim
* Document and advised customers of policy and procedures
* Involved in making an official insurance claim for the cellular phone
* Utilized MS word to update record and files and process claims
PRWT Comserv, INC, Philadelphia, PA 06/98-09/99
Bilingual Customer Service Representative
* Answered inbound calls in a call center environment
* To answered between 30-40 calls in order to provide
* Customer service for citizens inquiring about their
* Parking violation tickets and attempting to resolve the
* The ticket problem, schedule and re-schedule hearings and
* Other office duties as required by office manager
ICT Group, Inc., Langhorne, PA 06/97-06/98
Bilingual Customer Service Representative
* Answered inbound calls in a call center environment
* providing customer service for customer needing
* Assistance with the official set up of their Verizon
* Home phone voice messaging system (VMS) for
* New York, New Jersey and New England MA
EDUCATION: Thompson Institute, Philadelphia, PA 10/05-04/07
Medical Assistant Program Diploma
Independence And Beyond, King of Prussia 04/05-05/05
Medical Billing Training Certificate
The Palmer School, Philadelphia, PA 10/86-10/87
Travel Agent Diploma
Olney High School, Philadelphia, PA 09/83-06/86
Academic Diploma
SKILLS: *Vital signs, venipuncture, CPR Certified, EKG Performance
* Lab specimen preparation and urinalysis, Physical therapy modalities
* Auto clave techniques, Sterile trays and sterilization
* Bilingual ( Fluent in written and oral Spanish and English)
* Data entry, patient charting and medical office procedures
* Proficient in Microsoft Office Suite, Word Excel, Word perfect, typing(45-50)
* Proficient with general office equipment ( Fax, Multi-line phone system)
REFERENCES FURNISHED UPON REQUEST
Rosa Amelia Ramos
3128 Levick Street, Philadelphia, PA 19149
215-***-****, **********@*****.***.**
OBJECTIVE : To obtain a position with a well growth-oriented establishment with a progressive environment and a personable atmosphere and where I can use my bilingual (Spanish/English) language and professional skills to the fullest.
EXPERIENCE: Planned Parenthood OF SE PA, Philadelphia, PA 10/07 to Present
Reproductive Health Center Assistant
* Perform Medical Assistant duties as required
* Counseling and educating PT’s on reproductive health
* Pregnancy counseling options, medical records, charge posting
* Insurance verification via Navinet and DPW Promise web site
* Nextgen, perform on site lab testing and prepare specimens for
* laboratory analysis, venipuncture, front desk reception
* administrative duties as required
Esperanza Alvarado Family, Philadelphia, PA 10/05-12/07
Private Duty Medical Assistant
* Medical and home health assistant duties as required
* Monitored and recorded blood pressure readings & sugar levels
* Provided daily assistance with bathing, dressing * hygiene care
* Updating patient’s vital records and daily activities chart, general
* Maintenance of patient’s home, prepared dietary meals for pt
Office OF Dr. Prioleau, Phildelphia, PA 02/07-03/07
Medical Assistant Extern
* Performed patient medical history intake
* Assembled and maintained patient chart
* Prepped and maintained patient rooms in facility
* Patient Pre/Post counseling for test analysis outcome
* Administered Depo Provera injections as well as Gardasil
* Performed office administrative duties as required
Law Offices OF Mary Lawton & Associates, Philadelphia, PA 01/02-03/03
Receptionist/Secretary
* Answered multi-line switchboard
* Greeted all incoming visitors
* Typed and mailed correspondence
* Maintenance of records and files
* Managed account receivables
* Translated client discussions from Spanish to English
* Performed office administrative duties as required
The Signal Insurance Company, Wayne, PA 09/99 07/00
Bilingual Claims Representative
* Answered inbound calls in a call center environment
* Assist customers in filing insurance claims for
* Cellular phone companies, processing official claim
* Document and advised customers of policy and procedures
* Involved in making an official insurance claim for the cellular phone
* Utilized MS word to update record and files and process claims
PRWT Comserv, INC, Philadelphia, PA 06/98-09/99
Bilingual Customer Service Representative
* Answered inbound calls in a call center environment
* To answered between 30-40 calls in order to provide
* Customer service for citizens inquiring about their
* Parking violation tickets and attempting to resolve the
* The ticket problem, schedule and re-schedule hearings and
* Other office duties as required by office manager
ICT Group, Inc., Langhorne, PA 06/97-06/98
Bilingual Customer Service Representative
* Answered inbound calls in a call center environment
* providing customer service for customer needing
* Assistance with the official set up of their Verizon
* Home phone voice messaging system (VMS) for
* New York, New Jersey and New England MA
EDUCATION: Thompson Institute, Philadelphia, PA 10/05-04/07
Medical Assistant Program Diploma
Independence And Beyond, King of Prussia 04/05-05/05
Medical Billing Training Certificate
The Palmer School, Philadelphia, PA 10/86-10/87
Travel Agent Diploma
Olney High School, Philadelphia, PA 09/83-06/86
Academic Diploma
SKILLS: *Vital signs, venipuncture, CPR Certified, EKG Performance
* Lab specimen preparation and urinalysis, Physical therapy modalities
* Auto clave techniques, Sterile trays and sterilization
* Bilingual ( Fluent in written and oral Spanish and English)
* Data entry, patient charting and medical office procedures
* Proficient in Microsoft Office Suite, Word Excel, Word perfect, typing(45-50)
* Proficient with general office equipment ( Fax, Multi-line phone system)
REFERENCES FURNISHED UPON REQUEST
Contact this candidate