Customer Service Quality Assurance
Resume:
Patricia L. Helms
Gilbert, Arizona 85234
*********@*****.***
OBJECTIVE: To obtain a position as an independent answering agent and to utilize my administration and distribution skills.
BUSINESS SKILLS:
*Call Center Operations *Electronic Billing *High Volume Environment
*Complaint Handling *Collections *Business Development
*Up Selling/Sales Support *Data Processing *Payment Postings
*Account Receivables *Quality Control *Reports and Documentation
*Electronic Check Processing *Trainer *World Class Customer Service
*Customer Order Fulfillment *Core Stories *Social Media Marketing
*Facebook Site Development *Marketing *Account Payables
COMPUTER SKILLS
*Internet Basics *Microsoft Office *35 WPM/10key proficient
*Microsoft Word *Excell *Wordpress/Html
PERSONAL SKILLS:
*Works will with others *Dependable *Adaptable
* Advanced Verbal Communications
EDUCATION:
Rio Salado – AA Marketing - Projected completion June 2012
AWARDS:
Top Performer Awards 5 Times 2011
Exceeds production levels by 20% past 15 months
EMPLOYMENT:
09/10 – Present Delta Education Corporation
Education Support Specialist
Duties included: Answering inbound/outbound calls for 40 schools, data input of new leads, customer service, sales transferring, Quality Assurance and monitored calls to ensure professionalism, training Director of Admissions and team members for basic customer service skills as well as ethics to ensure process efficiency, multi-tasking throughout office place.
03/11 – 03/12 Paragon 9 Marketing Self Employed
Social Media Marketing Specialist
Duties included: Working with individual clients to build core stories and marketing programs for small business, web site design and Facebook sites. Developing Applications as required. Use of Facebook, Twitter, Google plus, RSS, HTML, Wordpress, and Outlook
07/07 – 09/10 IQOR
Customer Service Rep
Duties included: 1st and 2nd party collections for Qwest, Verizon, ATT, Sprint, process check and electronic payments, setting up payment plans to close delinquent accounts, training team members to ensure collection efficiency.
2002 – 2007 Homesolvers
Self Employed
Duties included: Buying, renovating, and selling single family homes and apartments. Material management, purchase materials for renovations, schedule and renovate projects. Lease or sell finished homes and apartments.
REFERENCES:
Available upon request.
Contact this candidate