Customer Service Data Entry

Trudy D. Taylor

**** ********** ** **

Mableton, GA 30126 ph.217-***-**** E-mail: *****.******@*****.***

OBJECTIVE

To obtain a permanent position with a stable company that will utilize my administrative, customer service and leadership skills to enhance its customer base.

HIGHTLIGHTS OF QUALIFICATIONS

Background in a wide variety of administrative services support,

Strong skills in organization, prioritizing and multi-tasking

Maintains discretion and confidentiality of all personnel and client matters

Ability to analyze detailed information and compile accurate reports

Excellent oral and written communication skills

Punctual and courteous; has a positive can-do attitude; a team player

Ability to manage multiple responsibilities and complete projects independently

Committed to excellence

EXPERIENCE

Doodad, Austell, GA September 2008 – August 2011

Receptionist/Client Services Assistant & Accounting Assistant

Receptionist duties: Daily duties were to greet guests, maintain the front office, answer and screen multi-line phone, maintain a budget for office supplies and coordinate orders for the office, type general correspondence. I also handled all daily incoming and outgoing mail and packages, date stamping, organizing and distributing to the team.

Client Services duties: Daily duties were to download orders received from customers, reply to the customer, sort orders and calculate orders to maintain efficient printing runs. I would then data enter the orders into the Fire-Fly system, and prepare pre-invoices for billing. Calculate and document paper usage from pressmen. Calculate shipping charges and apply them to each order.

Accounting duties: Enter data and schedule invoices for payment. Record all entry changes to vendor accounts. Record all incoming invoice payments into an Excel spreadsheet, and coordinate bank deposits online. I corresponded with vendors daily regarding any invoice issues. Also performed various other duties.

Randstad Work Solutions, Atlanta, GA June 2008- September 2008

Temporary Associate

I filled various temporary short term positions on short notice, such as Receptionist and Warehouse Associate. As such, duties were varied based on the assignment. As the Front Office Receptionist- it was my duty to greet each guest, answer multi line phones, make calls to customers, set appointment dates, file, organize, sort and distribute incoming mail, type correspondences, send outgoing mail, data entry and create various word documents and spreadsheets.

When I worked as a Warehouse Associate- it was my duty to stage the product being shipped and accurately pack and ship products to ensure that they were delivered intact.

Internal Revenue Service, Chamblee, GA April 2008- May 2008

Secondary Sort/Correspondence Clerk

Responsible for mailing out correspondence letters to over 250 areas within the Internal Revenue Service. Sort and mail out boxes of business returns daily to the Cincinnati Service Center. Date stamp all necessary returns for further processing. Performed various other duties as assigned.

City of Urbana Police Department, Urbana, IL June 2007- October 2007 & 1996-2002

Parking Enforcement Trainer

Supervised a team of 7 members in the parking and towing departments. Trained/Retrained employees to ensure policies and procedures were being followed. Evaluated performances, recommended solutions and wrote reports. Interacted with citizens daily to assist with resolving vehicle violations. Communicated with the Public Works Department to ensure signs and marking were in compliance with city ordinances. Communicated with towing companies to schedule tow services. I was responsible to coordinate and document notices of intent to tow. I also served warrants and ordered vehicles to be towed when owners were unresponsive to notices. Part of my duties was to conduct investigations when we had “nuisance’ complaints. I would then be responsible to follow up with the resident with findings of the investigation.

Bankers Life and Casualty Company, Atlanta, GA May 2006 – December 2006

Insurance Agent

Interviewed prospective clients to obtain data about their financial resources and needs. Explained advantages and disadvantages of various policies. Promoted sales and customized insurance plans for individual customer. Ensured that policy requirements were fulfilled, including any necessary medical examinations and the completion of appropriate forms. Conferred with underwriters to ensure accurate processing of applications.

Invacare Supply Group, Atlanta, GA September 2003-December 2005

Warehouse Associate

I supervised a team of 5 members in the receiving department. I was responsible to manage the quality and quantity of incoming products resulting in 97% inventory accuracy ratings. Operated UPS manifest for outgoing orders and prepared shipping orders for an average of 1200 customers daily.

Jackson-Hewitt Tax Services, Champaign, IL December 1995-May 2000

Tax Preparer

I specialized in compiling and processing State and Federal income tax data to assist individual taxpayers with filing their taxes. This includes all areas of calculations.

Hobbico Model Distributors, Champaign, IL June 1985-October 1996

Receiving & Accounting Clerk

Processed accounting documents for billing, performed general office duties and administrative tasks.

EDUCATION

Centennial High School, Champaign, IL Diploma - 1981

SKILLS

Software: MS Office 2000 (i.e. Word, Excel, Outlook & PowerPoint)

Operating Systems: MS Windows XP & Windows 2007

Typing 40wpm, Data Entry, Copying, Labeling & Bookkeeping

Detail oriented

References available upon request

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