Customer Service Assistant
Resume:
Objective
To work in a challenging position, that is career oriented, with possible room for advancement
Education
January 2012
Liberty Tax Service
Tax Preparer Certification
November 2011 – Current
University of Phoenix
Studying for my Associate of Arts Degree with Concentration in Human Services Management
October 2010
Fox Valley Technical College
Obtained my GED. Completed courses in Microsoft Publisher 07, Keyboarding Speed Development, Written Communications, Psychology of Human Relations, and Race, Ethnic and Diversity.
January 2002
Colony Oaks Care Center Appleton, WI
Nursing Assistant Certification
Additional Skills
Proficient in: Windows, Microsoft Word and Outlook, Internet Explorer and Publisher 2007. Knowledge in: Microsoft Excel, Access and PowerPoint. Am able to key 39WPM.
Summary of Qualifications
January 2012 – Current
Liberty Tax Services
Tax Preparer
Job Duties: Conduct interview with clients, input information from interview and documents into tax system, process and transmit client tax returns to IRS and state, assemble paperwork to be filed and given to clients, answer phones, process customer payments, and general office duties.
December 2010 –January 2012
Homemaker/Student
November 2010 – December 2010
Kelly Services
Call Center
Job Duties: Temporary position answering phone calls on product recalls. Answered phones, customer service, data entry.
2007- 2010
Homemaker/Student
2006 - 2007
Hip Hop Station Appleton, WI
Retail Sales
Job Duties: Customer service, sales, inventory and cashier.
2002 - 2003
St. Paul Elder Services Kaukauna, WI
Certified Nursing Assistant
Job DutiesGeneral office duties, charting for residents, processing resident flow sheets and care plans, creating meal charts, taking residents vitals and charting them, completing new resident admittance forms, operating a multi-line phone system, working with building security system, help nurses with taking blood, giving shots and putting in IVs.
2002
Colony Oaks Care Center Appleton, WI
Certified Nursing Assistant
Same duties as listed in above position
1998 -2001
Little Chute Learning Center Little Chute, WI
Assistant Director/Teacher
Job Duties: Scheduling appointments for the center, supervising staff, training staff, cash handling, typing, filing, bookkeeping, answering telephones, cooking, cleaning, menu planning, overseeing the center while the director is out.
References
Rebecca VandenOever
Certified Nursing Assistant at Colony Oaks Care Center
Donald Coors
Owner of Liberty Tax Services- Eisenhower
Jodi Jackson
Lead Teacher at Little Chute Learning Center
Contact this candidate