DOUG CALDWELL

**** ****** ****

Plano, Texas ****5-4387

214-***-****

hms5kt@r.postjobfree.com

FACILITATOR EXTRAORDINAIRE’

Results-focused wizard creating learning WOWs! & O*M*G* moments.  Dynamic trainer and engaging speaker with national and international audiences.  Task oriented instructor in achieving measurable improvements and long-term goals.   *Oh My Gosh!

ACHIEVEMENTS

Facilitator: Applied techniques of team building, role-playing, group discussions, coaching and counseling.  Achieved 123% of financial goal for non-profit fund raising campaign.  Improved manufacturing output by 2,000% in 5 year period.

Create learning WOWs!:  Utilized instant messaging, desktop video conferencing, and Internet TV to inspire learning events.  Trained over 10,320 people.    Directed and advised on use of web-based computer applications.

Social Media Maven: Created, produced and starred in over 60 hours of Internet TV programs and podcasts. Featured instructor on Software as a Service [SaaS]. Evaluated, selected, and created instructional materials and props for audiences.

Trainer:  Provided technical instruction on hand-held/mobile devices and checkout lane equipment. Team member for IBM Point-Of-Sale system project.  Instructed 1,350 managers/employees in USA/Asia/Pacific. 

Task oriented:  Obtained resources and personnel to make improvements and achieve goals.  Led teams and organizations of 3-350 people.  Relocated factory 250 miles while maintaining production schedule. 

EXPERIENCE

THE INSOURCE GROUP, Dallas, Texas

Instructor outsourcing company

Instructor, 2008-2009

Conducted weekly mobile computer training for 6-12 technicians of Service Experts, Inc. at various USA locations. Coached managers and support staff on new Internet features and integration with legacy computer system.

THE TRAINING ASSOCIATES, Westborough, Massachusetts

Instructor outsourcing company

Instructor, 2007-2008

Conducted training at 27 locations on new point-of-sale terminals for Defense Commissary Agency in USA and Asia/Pacific. Used e-learning, OJT and personal coaching for employee transition in stores with daily sales of $175,000+.

SPHERION CORPORATION, Dallas, Texas

Outsourcing, recruitment and technology company, $2.1 billion in revenue

Entry On-Duty Specialist, 2003-2007

Conducted new hire orientations of 30-40 transportation security officers weekly for the Transportation Security Administration. Facilitated their initial enrollment in federal payroll and benefit programs. Resolved hiring problems with TSA.

MARITZ PERFORMANCE IMPROVEMENT COMPANY, Southfield, Michigan

Incentive and performance improvement service company, $1.3 billion in revenue

Facilitator, 1996-2002

Provided on-site coaching to develop teams and continuous improvement for Cadillac dealerships. Utilized customer research to sell 1,000 more vehicles, exceed customer expectations, and improve revenue by $15,000,000 nationwide.

TEXAS INSTRUMENTS, Dallas, Texas, 1979-1995

Defense Systems and Electronics Group within Texas Instruments, a Fortune 500 company.

Project Manager

Obtained raw material and created production plan to fabricate wire and cable products. Constructed and managed budget in excess of $1,000,000. Supervised four employees. Saved $25,000 annually with 30% reduction in cycle time.

EDUCATION

University of Dallas, Irving, Texas-1983

Master of Business Administration -- Business Management

Chapman University, Orange, California-1979

Bachelor of Arts -- Business Administration/Economics

COMMUNITY

Co-chairman of Programs, Carrollton Career Focus Group, Carrollton, Texas

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