Customer Service Manager
Resume:
Michelle Steele
***********@*****.***
Objective: With the background I have gained via Lawson State College, Grand Canyon University, prior job opportunities, and volunteer experiences; my qualifications are those of outstanding communication, writing, analytical, and leadership skills.
Experience
2010-Present JCCEO, Jefferson County Committee for Economic Opportunity
Birmingham, AL
Kitchen Manger
* Maintain office hours
* Enforce Guidelines and Procedures
* Oversee Nutrition guidelines are being maintained
* Place food orders
2002-2008 CLP Corporation
Birmingham, AL
Customer Service/ Assistant Manager
* Maintain office hours
* Handle bank deposits
* Operate personal computer and various software packages
* Place food orders
*Run Shifts
2003-2005 Birmingham
Birmingham, AL
Office Clerk
* Assist customers with filing complaints
* Handle various customer services calls in fast pace environment
* Credit accounts/ Collect on past due accounts
2008-2010 R&L Foods
McCalla, AL
Manager
* Manage financial records
* Escalate a case or incident
* Analyze computer skills in Microsoft Word and Excel
* Handle various customer service issues in a fast past environment
* Place food orders
2007-Present Superior Tax
Birmingham, AL
Seasonal Support Analyst 2
* Assist customers with filing tax forms
* Order credit reports
* Lower customer's interest rates on loan mortgages and credit card debt
* Process loan applications
Education
2001-2004 Ensley Magnet High
Birmingham, AL
* Graduated Honors Diploma
* Top 10 Percent Class of 95/ National Honor Roll
2004-2005 Lawson State College Birmingham, AL
* Business Communication
* Marketing
2011-Present Grand Canyon University Online
* HealthCare Administration
* Social Work
Certifications
* Serve Safe (Certified food safety manager)
* CPR Certified
* First Aid Certified
Extracurricular Activities
WLSS Outreach Ministries
Birmingham, AL
Youth Counselor
* Family counseling on teen violence, drugs, childcare.
* Assist families with time management and financial budgeting
* Educate families with nutrition and healthy habits
Bethel Day Care Mentor
Forestdale, AL
Community out Reach Volunteer
*Assist with childcare daily activities
References
* Available upon request
Contact this candidate