Customer Service Sales

PALAK SHAH

**** **** **** ****** | Coconut Creek, Florida 33063 | T: 954-***-****

Email: ***********@***.***

BUSINESS ANALYST

Highly motivated, Excellent Communication skills and experienced business analyst with expert proficiency in delivering outstanding research and data management and reporting expertise in a variety of business environments. Comprehensive understanding of the skills needed to collect and organize data, with advanced skills in revenue analysis, financial statements analysis, and profit analysis. Skilled in implementing innovative strategies and serve as a liaison between the business and IT to boost productivity and deliver measurable cost and time savings.

CORE SKILLS AND COMPETENCIES

Periodic Reporting Project management Cost and Expense Control

Product Development Risk Analysis Vendor Relations

Leadership qualities and insightful business judgment Accounts Payable/Receivable Sales Forecasting

Office Management Customer Service Staff Training

PROFESSIONAL EXPERIENCE

PRASAN ENTERPRISES INC., Fort Lauderdale, Florida (2007-Present)

Business Development Analyst

Serve as a liaison between business and IT to provide technical and business solutions that meet user needs.

Passion for creative assessments and for building marketing and business fundamentals.

Translate and manage the business needs and requirements to development team from initial stage to final implementation with required changes and documentation.

Provide comprehensive research and analysis of data for IT system requirement to support business operations and automation of the processes.

Provide ad-hoc reporting and analysis.

Fulfilled a critical role conducting in-depth research and review of data to drive the direction and formulation of marketing strategies for one of the largest providers of prepaid telecommunications products and services in the nation.

Provided unsurpassed levels of quality customer service, addressing and resolving disputes without adversely impacting business objectives through salesforce.com

Exercised supervisory authority over a staff of 12 dedicated staff members, motivating each individual to surpass all stated sales objectives.

Tasked with the production, review, and submission of monthly and quarterly financial reports that were instrumental to the decision-making processes of executive management.

Envisioned, developed, and deployed an organizational structure to best suit the unique business needs of the company.

Engaged in detailed research into the marketing tactics of competitors within the industry, gauging the effectiveness of specific strategies and making informed recommendations for alignment and capture of prospective business opportunities.

Seamlessly executed a broad spectrum of accounting and administrative responsibilities, including account receivable and account payable functions, banking, procurement, sales, inventory control, and office supply replenishment.

PRIMARK STORES LTD, London, United Kingdom (2005-2007)

Retail Supervisor

Leveraged superior organizational skill and leadership expertise to establish, develop, and motivate a team of 20 talented professionals in the execution of daily store operations for the London location of this chain of discount retail fashion outlets.

Implemented programs and policies designed to train and motivate staff to consistently higher levels of performance, professional development, and customer service.

Seamlessly administered a variety of back-office responsibilities, including cash management, stock replenishment, and merchandising.

Maintained a diverse array of products, attractively displayed to capture the interest of prospective customers.

SANJAY SALES CORPORATION, Ahmedabad, India (2002-2005)

Assistant Sales Manager

Provided critical support to the Sales Manager, spearheading all aspects of sales forecasting, new business development, ordering, and inventory control.

Directed the efforts of a team of up to 7 sales representatives, defining revenue targets and establishing sales projections.

Exercised superior product knowledge and industry expertise to select merchandise styles and designs to appeal to a broad demographic of prospective purchasers across a regional territory.

A demonstrated record of achievement proactively meeting the needs of customers and addressing reported issues without the need for escalation.

EDUCATION AND PROFESSIONAL CERTIFICATIONS

HERIOT-WATT UNIVERSITY

London, United Kingdom

Master of Business Administration Degree

GUJARAT UNIVERSITY

India

Bachelor of Commerce Degree in Accounting

TECHNICAL PROFICIENCIES

Software Applications

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook, Sage Accounting Software, Salesforce.com.

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