Customer Service Sales
Resume:
LEUNILDA (LENI) SOUSA
Barrie, Ontario
L4N 8C7
Telephone: 705-***-****
CAREER SUMMARY
Over 15 years experience in Customer Service, Administration, Production, Sales, Process Improvement and Staff Management. Proven performance in Business Development and Staff Training/Development.
ACCOMPLISHMENTS
• Assisting Director of Operations with opening of new stores
• Training franchisees on company standards and values
• Implemented a new system and creating a whole new menu program and presented to President and Director of Operations
• Created a package for franchisees on Product Knowledge
• Maintained stock inventory control using Pixel Point System
SKILLS/ATTRIBUTES
• Highly motivated and dedicated with the ability to excel in a challenging and demanding environment
• Meet deadlines by coordinating and prioritizing workload
• Communicate effectively with all levels of management and staff
• Excellent leadership, communication, interpersonal
• Excellent time management/ organizational skills
• Excellent computer skills (Microsoft Word, Excel, Outlook, Simply Accounting, ACCPAC, AS400, Internet Explorer, as well as various in-house software)
• Fluent in both English and Portuguese
PROFESSIONAL DEVELOPMENT & EDUCATION
STRATFORD CAREER INSTITUTE Oct. 2003 – Mar. 2004
Accounting Certificate
MMMUFFINS CANADA CORP.
• Performance Expectations
• Coaching for Optimal Performance
• Giving Constructive Feedback
• Dealing with Emotional Behavior
BISHOP MARROCCO/THOMAS MERTON (1989 – 1993) O.S.S.G.D
WORK EXPERIENCE
C&D TECHNOLOGIES INC. March 2009 – Present
Customer Service Representative
• Assisting all sales representatives
• Direct contact/Sales coordinator for various large accounts (Bell, Rogers, Hydro One, TELUS, etc.)
• Generating manual invoices
• Issuing shipping documents
• Updating customer information on system
• Placing orders for Sales Representatives
• Maintaining inventory
• Resolving any shipping/customer service/billing issues
• Direct contact for all Canadian dealers
• Issuing RMA’s and processing credits
ALTISHR/ DIEBOLD CANADA (Temp. Assignment) July 2008 – Feb 2009
Inventory Control
• Receiving of products into system
• Data entry into ACCPAC
• Ensuring technicians are provided all necessary materials to perform service calls.
• Maintain inventory on a monthly basis across Canada.
• Investigate any discrepancies
• Ensure inventory is accurate and enter into Excel spreadsheet.
Inventory Price Updating
• Receive updated price lists from vendors
• Make all changes necessary in ACCPAC to reflect current pricing
• Print item master on a weekly basis
• Verify all pricing against vendor pricelist
Purchasing
• Coordinate install jobs every second day
• Generate PO’s to order against jobs
• Call vendor to obtain ETA’s on product
• Track all orders via internet
• Ensure all orders are faxed to vendor
• Generate PO’s for any Service and Subcontractor requests
• All is entered into ACCPAC
OMNI FACILITY SERVICES LTD. June 2007 – July 2008
Supervisor (Part-time Evenings)
• Oversee staff of 20 employees
• Train all new staff
• Provide staff with materials on a weekly basis
• Inspect for performance quality
• Ensure work is completed in a timely manner.
• Deal with any customer complaints/ issues.
• Ensure timesheets are accurate and report to management
THE EDGE SCREEN STUDIO April 2005 – September 2005
Office Clerk (Temp. Assignment)
• Accounts Payable/Receivable
• Invoicing
• Account Reconciliation
• Deposits
• Tracking orders/ shipments
• Order taking
• Customer Service
• Working knowledge of Simply Accounting
SECOND CUP COFFEE COMPANY LTD. Nov 2001 – July 2004
Manager
Manage and administer all aspects of operation meeting budgeted sales, cost controls and production; Report directly to Owner.
• Inventory control
• Customer service (ensuring customer satisfaction)
• Daily deposits of money
• Administrative duties included inventory, purchasing, a/r & a/p, food cost, payroll, etc.
• Placing daily stock orders with suppliers
• Prepare staff schedules on a weekly basis
• Oversee staff of 15 employees including three lead agents
• Provide training for new franchisees in all aspects of store
MMMUFINS CANADA CORP Sept 1995 – Nov 2001
Administrator/Manager - Levain World Bakery/Michel’s Baguette
Manage and control all aspects of operation with responsibility of meeting budgeted sales, cost controls and production; Report directly to Director of Operations
LEVAIN WORLD BAKERY
• Oversee staff of over 30 employees including two supervisors in a 10,000 square foot plant operating 24 hours per day and 365 days per year to produce products for all mmmarvelous mmmuffins and Michel’s Baguette franchisees across Canada, and large outside accounts.
• Placing daily stock orders with suppliers
• Administrative duties included payroll, accounts receivables, purchasing, inventory, food cost, etc.
• Oversees and administer daily orders, order entry, daily production reports
• Providing excellent customer service (complaints/issues, shipping/tracking information, order taking, etc.)
• Expedite out of town orders
MICHEL’S BAGUETTE
• Preparing store for Grand Opening
• Inventory control
• Providing customer service, ensuring customer satisfaction
• Opening and closing of store
• Daily deposits
• Administrative duties (inventory, purchasing, food cost, payroll, etc.)
• Placing daily stock orders with suppliers
• Provide marketing for catering services
• Process all catering orders
• Prepare staff schedules on a weekly basis
MICHEL’S BAGUETTE (Toronto Eaton Centre)
Manager - Reporting to General Manger
• Opening & closing of store
• Balancing of cash and deposit on a daily basis
• Administrative duties (inventory, payroll, food cost, purchasing)
• Maintaining stock and placing stock orders with suppliers
• On December 28, 1998 was promoted and transferred to new location (Levain World Bakery)
REFERENCES
Ken Monteith
Darcy O’Neill
Tom Tilley
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