Customer Service Rep/ Administrative Assistant/ Receptionist

Barbara Wadlington

**** ***** **. ***.**

San Diego, CA 92102

Home: 619-***-****

Cell: 773-***-****

********@*****.***

Computer Skills

MS Word

MS Excel

MS PowerPoint

MS Outlook

MS Access

MS Project

MS Publisher

FileMaker Pro

Windows

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Customer Service & Support Specialist

Entry-Level Administrative Assistant

Offering an award-winning track record of customer care excellence within high-volume environments

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Call Centers Online Support Customer Service Desks

Key Skills

World-Class Customer Service

Troubleshooting/ Problem Solving

Up-Selling/Sales Support

Customer Order Fulfillment

Office Management

Database Administration

Event Management

Executive Support Call Center Operations

Technical/User Support

Complaint Handling

Reports & Documentation

Records Management

Spreadsheets/Reports

Front-Desk Reception

Travel Coordination

Professional Experience

U.S. Cellular – Chicago, IL

Wabtec Corporation – Chicago, IL

University of MS Oxford, MS

Bennigan’s Bar & Grill Dolton, IL Customer Service Rep. 2009 to 2010

Customer Service Rep. 2008 to 2009

Administrative Assistant, 2007 to 2008

Hostess/ Maitre D, 2005 to 2007

Westside Center of Truth Chicago, IL Office Manager, 2004 to 2005

Profiles Salon Chicago, IL Receptionist / Front Desk, 1999 to 2003

Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks.

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the registrar and admissions offices. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to students. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

Took Reservations, organized seating, and greeted customers, set customers, distributed menus. Took Orders and acted as a liaison between the kitchen and dining room. Operated the cash register. This would include cash and credit card transactions, tipping out wait staff, and balancing the register at the end of the shift. Assisted the Wait Staff with various tasks.

Education

University of Mississippi Oxford, MS

Kennedy – King College – Chicago, IL

Lakewood College (Online) – Lakewood, OH

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