Customer Service Representative
Resume:
Nikita S. Brownlee
Starkville, MS 39759
Cell: 662-***-****
E-mail: **************@*****.***
Objective
Seeking a medical receptionist position that utilizes my extensive computer and medical knowledge and experience with client/patient service.
Education
2007, Starkville High School, Diploma
2009, Carolinas College of Health Sciences, NA Training; CPR
Summary of Qualifications
-More than 3 years experience as a receptionist in a healthcare setting.
-Warm, outgoing personality and ability to interact effectively and in a supportive manner with persons of all ages and backgrounds.
-Very good telephone skills and etiquette.
-Strong ability to work well under pressure and be accurate and efficient.
-Extensive computer knowledge of Microsoft Excel, Publisher and Word, type 52 WPM.
Work Experience
8/2010-2/2012, Customer Service Representative
Sitel
-Responded to inbound service calls in a fast-paced, high-volume call center.
-Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill.
-Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
-Possess effective communications skills, and work well with others at all levels.
2008-2009, Receptionist
Sanger Health Clinic
-Received phone calls, determined the nature of the calls and directed callers to appropriate persons.
-Successfully arranged appointments between patients and employees.
-Responsible for typing memos, reports, and other correspondence.
-Received and distributed mail and messages to appropriate departments and employees.
-Excelled in mult-tasking.
-Received payment information and handled collections.
2007-2009, Receptionist
Eastover University OB/GYN
-Greet patients and agency visitors, directing all people to the appropriate locations and services in courteous, polite and helpful manner.
-Respect and maintain privacy of agency clients, assuring client confidentiality at all times.
-Provide efficient and professional telephone services.
-Other duties include: Register patients according to agency protocols, determining the financial status of patients and their eligibility for hospital services, assisting patients in correctly completing appropriate forms, and documenting all information according to hospital protocol.
-Received payment information and handled collections.
3/2005-10/2007, Cashier
McDonald’s
-Compute and record totals of transactions.
-Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
-Greet customers entering establishments.
-Issue receipts, refunds, credits, or change due to customers.
-Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Skills
-Customer Relations
-Customer Retention
-Needs Assessment
-IDX knowledge
-MS Office XP 2007 (All Products)
-Adobe Acrobat
-Internet Research
-Type 47 wpm
References
Jerome Armstead, Previous Supervisor, 662-***-****
Valerie Hughes, Previous Supervisor, 662-***-****
Contact this candidate