Customer Service Sales
Resume:
DEENA MARIE FRANK
Charlotte, NC 28216
*****.*.*****@*****.***
EDUCATION
**/**/**** ****** ** Arts in Counseling Psychology
Seton Hall University South Orange, NJ
05/08/2008 Bachelor of Science in Psychology
University of Houston Houston, TX
06/12/2003 General Studies
Pine Forest High School Fayetteville, NC
PROFESSIONAL EXPERIENCE
CLINICAL EXPERIENCE
01/2012 – Current Daymark Recovery Services Raeford, NC
Master’s Degree Internship
Intern
• Provided individual, family, and substance abuse counseling
• Provided group counseling
• Maintained a caseload of 10-12 individual client hours per week, providing short-term counseling to individuals presenting with a variety of mental health concerns
• Conducted intake assessments.
• Attended weekly individual and group supervision.
09/2011 – 12/2011 Daymark Recovery Services Raeford, NC
Master’s Degree Practicum
Practicum Student
• Provided individual, family, and substance abuse counseling
• Maintained a caseload of 6-8 individual client hours per week, providing short-term counseling to individuals presenting with a variety of mental health concerns
• Conducted intake assessments.
• Attended weekly individual and group supervision.
WORK EXPERIENCE
12/2008- 07/2010 AT&T
Retail Sales Consultant; Fayetteville, NC
-general customer services skills
-ranked top in sales in the busiest store in the Southeast region
-earned several 100% on Customer Satisfaction Surveys
-advise and train new hires
06/2008- 11/2008 The Shoe Department
Keyholder; Sanford, NC
-assist the store manager is store operations
-general customer service duties
-transferred within the company from one store to another
-supervision of sales associates
03/2007- 05/2008 Berry Hill Baja Grill
Server; Clear Lake City, TX
-general customer services skills
-opening and closing responsibilities
-listening carefully and attentively to customers
-advise and train new hires
VOLUNTEER EXPERIENCE
09/2010 – 04/2012 American Red Cross; Robinson Clinic - Behavioral Health; Fort Bragg, NC
- working with and filing client records
- inputting notes from client’s charts into the computer
- attending weekly meetings on a variation of mental health diagnoses presented by the provider
07/2010 – 04/2012 Family Readiness Group; 4th Battalion, 3rd SFG; Fort Bragg, NC
Activities and Events Coordinator
-organizing and planning events within the family readiness group of the battalion
-regularly attending family readiness group meetings and being a vital, contributing member
-complete Level I and II of Army Family Team Building training
07/2010- 04/2012 Family Readiness Group; 4th Battalion, 3rd SFG; Fort Bragg, NC
Key Caller
-calling family members within the battalion pertaining to vital battalion information
- helping families within the battalion obtain necessary resources for vital information
-completed Key Caller training
08/2007 – 01/2008 Mental Health Association; Houston, Texas
-preparing and organizing presentations about post partum depression to present to health care agencies about the importance of addressing the issue
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