Customer Service Sales

SHAMPA GANGULI

**** ********** **, ***********, ** – 45431

937-***-****, ************@*****.***

EDUCATION: Bachelor of Science in Environmental Management, Dec 1997

Louisiana State University, Baton Rouge, Louisiana

EXPERIENCE: Retail Sales Associate Apr 2009 –Present

T.J.Maxx, Fairborn, OH

• Skilled in areas of order processing, inventory control, and cashier management.

• Hardworking, energetic, and reliable; recognized for assuming additional responsibilities.

• Excellent problem solver with strong sales analysis and reporting skills.

Member of Beavercreek Environmental Advisory Committee Board,

Beavercreek, OH. (Jan 2008 through Dec 2009)

Environmental Specialist III, II & I, Apr 1998-Nov 2003

Louisiana Department of Environmental Quality, Baton Rouge, LA

• Recording verbal upset reports & citizen complaints via telephone.

• Entering complaints and upset reports into CDS (Compliance Data System), Attending Enforcement meetings.

• Preparing Action Documents, Reviewing reports, Retrieving Enforcement histories upon request of Interdepartmental personnel, corporations, and individuals.

• Drafting Enforcement Actions for Air Quality Division, Review Reports, Internal Auditing.

Lab Technician, Sep 1997-Mar 1998

ENTEK – Environmental Laboratory, Inc., Baton Rouge, LA

• Analyzed wastewater and solid waste sample, Metal Digestion, Test for BOD, pH, Residual Chlorine.

Lab Assistant, Jun 1996-Jul 1996

LSU Soil Physics Labs, Baton Rouge, LA

• Performed runoff extraction, Soil & Water Sample analysis, Gas Chromatography and Green House Experiments.

Library Page, Oct 1994-Mar 1998

Bluebonnet Regional Library, Baton Rouge, LA

• Shelve and file books, Assist professional and clerical personnel at the circulation desk, renew and check out books to patron.

SKILLS: • Customer Service, Computer skills – WORD (Microsoft); Excel.

HOBBIES: • Music, Painting, Designs, Stamp Collection, etc.

ACTIVITIES: • Member of Environmental Management Club, LSU, LA. (’93-’97)

• Volunteer @ Shaw Elementary School - Beavercreek, OH. (’10-’12)

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