Customer Service Manager
Resume:
Brad Trammell
Watertown, NY 13601
Home: 315-***-****
Cell: 315-***-****
****.*.********@*****.***
Career Snapshot
Support Manager at Lenovo Call Center, Syracuse NY
Expert in customer care/communications, problem solving
MS Office “power-user” with additional proficiencies in assorted databases, and applications.
Designs & Codes
www.mykiss1061.com
www.nerdvanashow.com
Computer Skills
Word, Excel, PowerPoint, Access, Outlook, Chrome, Internet Explorer, Salesforce.com, Windows Server 2008, CentOS, Ubuntu, Debian, VMWare Systems.
Mission Statement
Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Customer Service & Support Specialist
Offering an award-winning track record of customer care excellence within high-volume environments that include…
Call Centers Online Support Customer Service Desks
Key Skills
World-Class Customer Service
Troubleshooting/ Problem Solving
Up-Selling/Sales Support
Customer Order Fulfillment Call Center Operations
Technical/User Support
Complaint Handling
Reports & Documentation
Management Experience
Professional Experience
Stream GLobal Services Watertown, NY Customer Support Rep, 2011 to 2012
Salesforce.com Certified Administrator
Harp north, inc. Liverpool, NY Customer Service Rep, 2010 to 2010
Sutherland global services Syracuse, NY Customer Service Rep, 2004 to 2006
Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and online consumer support.
Education
Paul V. Moore High School Central Square, NY
Graduated with GED Diploma, 2005
Oswego County BOCES Mexico, NY
Web Design, Programming, Graphic Arts, Electronics, 2000 - 2005
Onondaga Community College Syracuse, NY
Mass Media Communications, 2007
Contact this candidate