Customer Service Manager
Resume:
Neil Bower
Phoenix, Arizona 85048
***********@*****.***
SUMMARY
More than twenty (25) years of delivering excellent customer care in the retail environment, one on one customer contact in the transportation industry and through small business ownership. Primary job responsibilities have included operations management for a large transportation company, van driver for the Kyrene School District, an independent distributor for Holsum Bakery and owned and operated Mountain Sky Distributors Corp. Maximized profitability of companies while maintaining high levels of customer satisfaction. I possess an ethical and hardworking approach to whatever I take on, and the drive to be an expert in my field.
EMPLOYMENT HISTORY
Experience
Transportation / Driving:
Obtained a CDL A driver’s license in 2009
Van driver for the Kyrene School District “Families in Transition” program
Catering driver for Boston Market
Drove a cargo van while operating Mountain Sky Distributors Corp.
Drove a box truck, with a rear lift, as an independent distributor for Holsum Bakery
Shuttle driver for clients to and from airports
Chauffer driver for high end business travelers
Responsible for transportation/ maintenance logs, vehicle/fleet cleanliness and cash handling procedures
Management Skills:
Maintain strict standards for the safety and the wellbeing of children while in a district vehicle
Perform local business marketing to increase market share for Boston Market
Owned and operated Mountain Sky Distributors Corp.
Owned and operated an Independent Bread route for Holsum Bakery
Managed over 75 Taxi-Limousine drivers and a staff of 12 office personnel
Engineered large scale movement of executives to and fro events flawlessly
Planned and managed transportation needs for group parties, weddings, proms and corporate outings
Conducted inventoried control, ordered and purchased bar stock for limousines
Evaluated, trained and motivated employees
Responsible for invoice management, customer contracts and employee shift management
Customer Service
Put otherwise struggling parents / guardian’s at ease with my accommodating manner
Swift and efficient performance of set up for catering banquets and meetings
Ability to manage difficult or emotional client situations; respond promptly to customer needs; and respond to requests for assistance
Strong ability to identify and resolve problems quickly by developing alternate solutions
Self-motivated, detail oriented team player
Company liaison for vendors and consulting groups
Kyrene School District August 2009- Present
8700 South Kyrene Road
Tempe, Arizona 85284
Families in Transition Van Driver
Boston Market August 2009-Present
4716 East Ray Road
Phoenix, Arizona 85044
Catering Driver
Mountain Sky Distributors Corp. July 2000-July 2009
4218 East Liberty Lane
Phoenix, Arizona 85048
Owner/President
Holsum Bakery June 1998-May 2000
2322 West Lincoln Street
Phoenix, Arizona 85008
Independent Distributor
Deluxe Taxi and Limousine May 1973- March 1998
62 A Main Street
Port Washington, NY 11050
Operations Manager
Certifications:
CPR Certified
CDL A License
Achievements:
Dale Carnegie Institute
K-9 Command Dog Training Institute
References upon Request:
Contact this candidate