Customer Service Representative

Jason Baldridge

*** * ******** *****

Sherman, Tx 75092

Phone: 903-***-****

Cell: 903-***-****

E-Mail: ******@*****.***

Career Overview

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Excellent communication skills

MS Windows proficient

Fast learner

Conflict resolution

Creative problem solver

Listening skills

Problem solver

Accomplishments

Telephone Service

Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

October 2007 to February 2012

Cigna Denison, Texas

Customer Service Agent

Provided customer service for an average of 80 calls per day, answering customer inquiries, solving problems, and providing medical claims. information. Described product to customers and accurately explained details and care of benefits.

January 2003 to October 2007

Kelly Services Sherman, Tx

Lab Tech

Changed equipment over to new product. Collated components for assembly.Helped achieve company goals by supporting production workers.Maintained necessary level of communications between shifts.Responsible for achieving production requirements.

Educational Background

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