Administrative Assistant Customer Service

- Ayanna R. Moore -

*** ********* **. | Lithonia, GA 30058 | 678-***-**** | *******.****@*****.*** | www.linkedin.com/in/ayannamoore

PROFESSIONAL EXPERIENCE

Atlanta Regional Commission, Atlanta, GA – March 2012 – June 2012 (Contract Assignment via Creative Financial Staffing)

Administrative Specialist/Scheduling Coordinator to Executive Director

Under general supervision, performed administrative and clerical work of moderate difficulty involving typing, statistical report preparation, and assisting others with inquiries, complaints, and problem resolution

Composed routine correspondence under general direction or on own initiative to expedite the processing and completion of work

Received incoming calls and interacting with the public to respond to inquiries, receive complaints, and resolve problems

Sets up and maintains alphabetic and numeric files so that documents can be filed and retrieved in an orderly fashion

Schedules and confirms appointments, meetings or reservations and maintains appointment calendar

Performed other related duties as assigned

VT Group, Alpharetta, GA – February 2010 – September 2010 (Contract Assignment via Creative Financial Staffing)

Executive Assistant to Vice President of Operations, Technical Services Business Unit

Provided executive administrative support to VT Group staff and Project Managers

Monitored VP calendar daily for scheduled meetings, scheduling requests and appointments

Accepted/Declined VP calendar meeting requests based on priority, availability, and timeline

Confirmed reoccurring meetings, prioritized and scheduled meetings as necessary to ensure accuracy and unnecessary duplications

Maintained archived mail items no longer active to conserve server space

Screened, responded appropriately and transferred incoming calls to the switchboard to the suitable associate using Shortel 500

Monitored messages to ensure accurate and timely delivery to the intended recipient

Adhered to corporate Travel and Expenses according to company policy

Reconciled expense reports through to completion for processing and payment

Habitat for Humanity, Atlanta, GA – June 2009 – November 2009 (Contract Assignment via Office Team)

Database Coordinator / Office Administrator

Responsible for the performance, integrity and security of each database using SharePoint 2007 software

Assisting in the development, design and troubleshooting of database strategies

Monitoring and improving database performance and capacity

Planned for future database expansion requirements

Provided office coordination and administrative duties as required

Assisted with Habitat for Humanity event planning for company and affiliate socials and global conferences

Cooper Carry, Inc., Atlanta, GA – October 2006 – August 2008

Retail Studio Administrator [Architecture and Design]

Provided administrative support to Partners maintaining electronic calendars to include scheduling and arranging for telephone and in-person meetings with multiple participants as well as resolving meeting conflicts

Provided support to general architectural staff as required of first point of contact for visitors and clients

Prepared and processed proposals, AIA contracts, field reports, drafting and/or editing general correspondence, and assisting in the preparation of project scheduling

Maintained project submittals by accurately tracking and timely turn around to contractors and consultants with further implementation of management projects and priorities

Screened and transferred calls for staff at the Associate level and above

Predetermined executive requests as determined by individual schedules and project deadlines

Provided event planning, logistical support and hosting for meetings, conference calls, seminars, and conferences

Created, updated and distributed project directories

Prepared and submitted expense reports and timesheets using DelTek Vision database software

Extensive mail center duties, i.e. coordinated courier pick up and deliveries; processed FedEx and UPS deliveries using Powership software, processed incoming/outgoing mail and routed to appropriate department accordingly

Trained new studio staff in the use of office phones, switchboard, office machines, DelTek Vision database and particular office procedures

Performed general office duties i.e., distributed incoming faxes and mail, back-up relief to switchboard receptionist using Mitel 5550 IP software, and assisted other studio administrators as necessary

Michael Baker Jr., Inc., Alexandria, VA – December 2005 – March 2006

Sr. Administrative Assistant III

Provided professional administrative and technical support for a vastly progressive organization

Demonstrated high level of integrity, confidentiality, and technical accuracy

Administered key customer service responsibilities, both internal and external

Performed a wide variety of administrative duties, including communication with building management, over-site of the facility and office equipment in the facility (including telecommunications system, internet, copying and fax equipment)

Communicated with vendors supplying services with food caterers

Prepared menus for client meals and coordinated delivery accordingly

Parsons Brinckerhoff, Herndon, VA – May 2001 – October 2005

Potomac Crossing Consultants (e.g. PCC) - Woodrow Wilson Bridge Project

Staffing Coordinator / Sr. Administrative Assistant

Recruiter for PCC - Woodrow Wilson Bridge employment opportunities, writing job descriptions, new hire memos and orienting employees with the basic interpretation of personnel policies and procedures

Conducted new hire and exit interviews, posted hire activity and implementing new-hire relocation process

Created and composed Potomac Crossing Consultant (PCC) Newsletter "Clients Corner" inception and article

Coordinated training courses for all level Inspectors and Transportation Engineers

Managed consultant's calendar, scheduled meetings (e.g., quarterly reviews, project meetings, internal and external client-focused)

Scheduled travel arrangements, managed travel expense reimbursement, completed time entry as applicable, and processed expense reports in a timely manner

Established, maintained, and managed confidential client subject files, personnel working files, and legal plan documents as applicable

Created and edited documents using PowerPoint, Excel, and Word while ensuring all documents produced adhered to company policy, procedure and document standards

Adhered to best practices and expense controls (e.g., travel rates, office supplies, catering, vendors)

Managed outgoing mail, overnight shipments, and other deliveries to clients, vendors, or internal recipients

EDUCATION

Woodbridge High School – 1990 – Graduate – HS Diploma

Computer Learning Center – 1992 – Graduate – Certification for PC & Administrative Specialist

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