Management, Budgeting, Report Analysis, Insurance Underwriting
Resume:
Janis L. Sigle
McPherson, Kansas 67460
Phone: 620-***-****
Email: *****.*****@***.***
Professional Experience
Key Strengths include corporate budgeting, customer service, communication, strategic planning, process improvement, leadership, marketing, product development.
Career History
Farmers Alliance Insurance Companies, McPherson, Kansas, 1993 – 2012
Received excellent reviews and evaluations. Awarded Employee of the Month.
Underwriting Manager
Responsible for underwriting and customer service operations including budgeting, planning, staffing, training employees and agents, communication, co-development of new computer systems, monitor results, underwriting, reinsurance, vendor relationships, travel. I was responsible for the underwriting division which included 90 people, annual budget of $4,600,000. Served 100,000 policyholders, 700 agents in 8 states with written premium of $140 million.
Farm Product Manager
Designed and revised farm insurance products to be competitive, compliant with state regulations and adequately priced. Developed specific contractual wording for new products. Communicated with other departments to coordinate target dates and was responsible for implementation and announcement to customers.
Regional Underwriting Manager, Farm/Personal Lines
Supervised, trained, and audited a staff of underwriters and customer service representatives to meet underwriting and service standards. Created an environment of continual improvement, then implemented and communicated changes with employees and to external customers.
Home Office Marketing Representative
Responsible for corporate communication with the independent agents who marketed our products. Developed letters, announcements and brochures. Planned and wrote quarterly company newsletter. Prepared budget for manager review.
United Trust Group, Springfield, Illinois, 1990 – 1993
Vice President, Policyowner Service and Education Officer
Managed the policyowner service functions for the six companies owned by United Trust. I was responsible for 20 employees who served 187,000 policyowners and 1,500 agents in 34 states and provided service for 2,500 different plans of insurance.
Alliance Life Insurance Company, McPherson and Wichita, Kansas, 1979 – 1990
Assistant Vice President Policyowner Service and Claims – Hired, trained and supervised personnel. Assisted customers with contractual changes, policy loans, cancellations and claims. Revised procedures.
Also held positions of: Assistant VP Underwriting, Supervisor Underwriting, Underwriter.
Examples of Accomplishments
• Recognized for efforts to identify new processes to improve quality and reduce costs
• Reduced service time by 85%, with improved accuracy
• Recommended 1 year personal auto policies, saving the company 50% of expenses and improving retention
• Merged departments to reduce costs and provide advancement opportunities for employees
• Led several cross-functional teams to identify continual improvement of processes and procedures
• Presented many seminars to agents about the company and products
• Participated in several system conversions bringing in new systems on schedule
Education
Bachelor of Science in Business Administration (BS), Emporia State University, Emporia, Kansas,
3.88 GPA
High School Diploma, McPherson High School, McPherson, Kansas
Insurance Designations:
Chartered Property and Casualty Underwriter, CPCU
Chartered Life Underwriter, CLU
Fellow, Life Management Institute, FLMI
Associate in Service, AIS
Associate in Customer Service, ACS
Associate in Personal Lines, API
Certified Insurance Counselor, CIC
Certified Insurance Service Representative, CISR
Insurance Product Lines Knowledge:
Property, Casualty, Personal Lines, Farm, Commercial, Umbrella, Life, Annuity
Volunteer Work
Host parent for an exchange student from Germany, August 2011 to June 2012
Facilitated the Dave Ramsey Financial Peace University course 5 semesters, 2007 to 2011
United Methodist Women Vice President 1 yr, Circle Chairman 2 years
McPherson County All Schools Day Chairman 1997, Committee Member 1996 to 2004
Leadership McPherson Class of 2000, and participate in alumni events
Main Street McPherson, Economic Development Committee 2006
Kansas State Fair, McPherson and Lindsborg Booth Ambassador
Hyllingsfest Event Volunteer, Lindsborg, Kansas, 2007 and 2009
Talk It Up McPherson 1996, Clean Up McPherson 2010
What Others Say . . .
“Always looks for improvements.”
“Listens to what others have to say.”
“Easily learns new information and communicates it to others.”
“Janis is always there – you can count on her.”
“She asks Why?”
“Makes plans and includes others, then works tenaciously until it’s done.”
References furnished upon request.
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