Manager Customer Service
Resume:
Rezarta Lala
Fairview Park, Ohio 44126
Cell Phone: 440-***-****
******@****.**.***
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Objective: To obtain a position in the Marketing or Management field that will allow me to utilize my work experience and job skills in conjunction with my education.
Education: CLEVELAND STATE UNIVERSITY, Cleveland, Ohio
Accelerated Masters of Business Administration
Expected Graduation: December 2011
MBA: International Management
BALDWIN-WALLACE COLLEGE, Berea, Ohio
Bachelor of Arts in Business, May 2010
Majors: Business Marketing and Management
Minor: Psychology
Work
Experience: Climax Metal Products Co., Mentor, Ohio
Customer Service & Sales, November 2010- November 2011
• Provide Information to customers
• Enter customer orders
• Provide solutions to problems presented
• Understand the needs of distribution
• Promote the company with every interaction
Burger King, Lakewood, Ohio
Assistant Manager, June 2005 – February 2011
• Processes customer orders for ensure accuracy and time management.
• Responsible for running a smooth operation throughout the day
• Maintain a safe and friendly environment for customers and employees
• Run full shifts of 4-8 employees
• Count inventory to create accuracy and knowledge of stock available on location
Strategic Diversification, Cleveland, Ohio
Market Research Intern, December 2009- April 2011
• Locate potential clients
• Develop excel tables on contacts
• Reflect on new ways to promote business
References:
1) Kristin Heines
Director of Marketing
Climax Metal Products
*******@***********.***
Known for 11 months
2) Sam Haque
General Manager
Burger King #0594
Known for 6 Years
3) Alexandria Elias
Manager
Strategic Diversification
Known for 1 Year
4) Maria Asturi
Co-worker/ Friend
Keargaard Cleaners
Known for 9 years
5) Patricia Fodor
Person in Charge
Housekeeping
Known for 2 Years
6) Mary Pisnar
Professor, Division of Business Admin.
Baldwin-Wallace College
Known for 4 Years
*******@**.***
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