Diana Upson
**** *. ******* ***. #52-207-***-****
Orange, CA 92868 *****.*****@*****.***
Accomplished administrative and project focused professional with a proven record in fast-paced office environments. Seeking a position in which my skills and background can be utilized for mutual benefit.
Professional Experience
Hospital Manager
Marina Hills Animal Hospital, Laguna Niguel, California May 2011 - Present
• Responsible for all aspects of maintaining a smoothly functioning medical office, including human resources, AR/AP, marketing and client service.
• Coordinate and execute multiple technical projects simultaneously.
• Human Resources – Employment life-cycle planning, training, benefits and payroll.
• Communication – Coordinate improvement in communications, establish business protocols, conduct meetings, established electronic communications.
• AR/AP – Negotiating vendor contracts, client accounts receivable.
• Marketing – Develop print and online advertising, social media, community relations and webpage design.
Office Manager and Executive Assistant July 2008 – May 2011
Conservation Law Foundation, Portland, Maine
• Responsible for all aspects of maintaining a busy legal office, including project coordination, finances, development, communications, and document preparation. Executive Assistant to three attorneys and several interns.
• Project Coordination – Organized and supported multiple projects.
• Finance – Expense reports, budget development, AR/AP, negotiated vendor contracts
• Development - Influential in non-profit development, including major donor interaction, individual giving, event planning and grant writing.
• Communications – Active in all communications representing a publicly visible organization, including internet, social media, print and radio outlets.
• Document Preparation - Coordinated with multiple government agencies on a variety of projects. Edited and filed legal documents with local, state and federal authorities.
• Executive Assistant – Meeting scheduling, calendar maintenance, travel arrangements, Board of Directors coordination.
Office Manager
March 2007 – July 2008
Portland Schooner Company, Portland, Maine
• Successfully coordinated and led all operations in a competitive environment, including several projects, marketing and staffing.
• Recruited, trained and managed a staff of 15 employees.
• Managed all human resources services, including recruiting and termination, benefits and payroll.
• Monitored DOT and United States Coast Guard drug test program.
• Actively promoted the business throughout the community, from conference and trade show participation to individual partnerships with local organizations.
• Secured all seasonal sales, allowing the business to support staff throughout the year.
Inventory Manager and Veterinary Technician March 2000 – August 2006
Northside Emergency Pet Clinic, Westminster, CO
• Provided excellent customer service from beginning to end of client relationship.
• Led project implemented electronic inventory management system.
• Responsible for end of day accounting and closing procedures.
• Communicated technical information to clients on a variety of levels.
Education
Master’s Degree in Organizational Leadership & Human Resources Management
Southern New Hampshire University
Bachelor’s Degree in Management
University of Phoenix
Professional Skills
• Strong interpersonal, oral and written communication skills.
• Consistent professionalism and impeccable attention to detail.
• Motivate staff to work together, creating a dedicated team and a positive work environment.
• Comfortable with a wide variety of computer programs, including Microsoft Office Suite, QuickBooks and Mac based software.
• Predictive Index Analyst Certification
• Spanish language